Back to Baseline

What EY can do for you

The global EY organization follows a set of guiding principles to provide a successful Back to Baseline ITSM transformation:

• Define the vision and strategy and create a ServiceNow roadmap with incremental milestones.
• Leverage a business-led, technology-enabled approach for faster time to value.
• Adhere to out of the box constructs to reduce technical debt and support innovation and scale.
• Focus on process, platform and people for broad outcomes, placing humans at the center.
• Emphasize early stakeholder engagement, organizational change management and training for effective adoption.
   

Offering benefits

A "back to baseline" service, in the context of legacy ITSM (Information Technology Service Management) issues, refers to a strategy of returning the ITSM implementation to a fundamental or standard configuration. This approach is often considered advantageous for several reasons.

Simplification and stability

• Simplified environment: Returning to a baseline configuration simplifies the ITSM environment, reducing complexity and making the system easier to manage and maintain.
• Enhanced stability: Simplifying the configuration often leads to a more stable and reliable ITSM system, contributing to better performance and fewer disruptions.
• Management of technical debt: Returning to a baseline allows organizations to reduce technical debt, making the system more maintainable and adaptable in the long run.

Efficiency and cost savings

• Ease of upgrades: A baseline configuration is typically more compatible with upgrades and updates, facilitating a smoother transition to newer versions.
• Faster issue resolution: With a standardized baseline, identifying and resolving issues becomes more efficient, reducing the time and effort required for problem resolution.
• Cost savings: Simplifying the ITSM environment can lead to cost savings by reducing the resources required for ongoing maintenance, support, and troubleshooting.

User experience and integration

• Easier training and onboarding: A baseline configuration simplifies training for new users and IT staff, facilitating quicker onboarding and reducing the learning curve.
• Improved scalability: Simplifying the system can make it more scalable, better equipped to handle increased user loads and growing business demands.
• Easier integration: A baseline configuration is generally more compatible with third-party integrations and new technologies, making it easier to connect the ITSM system with other tools and systems.