Retail

Today and tomorrow, successful retailers will be those that achieve the perfect balance between relevance, agility, efficiency and risk.

Our latest thinking

How UK retailers and brands must tackle declining consumer confidence

UK consumer confidence has decreased, but retailers and brands can win loyalty and trust through renewed customer value propositions. Read more.

Silvia Rindone + 1

Why consumers are wise to holiday sales and tracking more lasting value

Learn how savvy holiday shoppers redefine value despite economic challenges, and the impact on brands and retail.

Malin Andrée + 1

Rethink customer experience as human experience

Technology will transform customer experience. Competitive differentiation will come from connecting to what is essentially human. Learn more.

Laurence Buchanan + 1

How to balance the CPG, retail and consumer relationship

Why the changing dynamic in the CPG and retail relationship, means consumer-centricity is more important than ever to stay relevant. Find out more.

Kristina Rogers

How retailers’ value propositions need to evolve for success

As consumer expectations evolve, retailers are under pressure to deliver authentic, customer-centric value propositions. Find out more.

Jon Copestake + 1

Transforming retail and consumer products podcast series

Successful retailers are responding fast in a world where the shopper experience and convenience define retail. Listen now.

How retailers can integrate into consumer lives at scale

To be truly relevant, retailers need to transform their technology and focus on creating value customers appreciate. Learn more.

Michael Renz + 3

    How will customer-first technology create retailer value that lasts?

    Consumers expect more from retailers than ever before – it’s time for retail businesses to maximize technology to evolve for the future.

    How EY can help

    Our global team

    Malin Andrée

    EY Global, EMEIA and Nordics Retail Leader
    Committed, goal-oriented and positive. Passionate about creating the right conditions for transformational journeys. Loves experiencing new cultures having worked in multiple countries.
    Stockholm, SWE

    Mark Chambers

    EY Americas Retail Sector Leader
    Committed to providing exceptional value across markets, people, quality and operations. 30+ years advising global companies.
    Atlanta, USA

    Lisa Nijssen-Smith

    EY Oceania Consumer Products & Retail Leader
    Passionate about retail and brands. Mentor and leader of women. Curious by nature – love to know how things work. Bush walker. Mother.
    Sydney, AUS

    Silvia Rindone

    EY UK&I Strategy and Transactions Managing Partner
    Strategic mind with a pragmatic spin. Intellectually curious. Mother of two. Passion for art, food and travel.
    London, GBR

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.