Technology leaders’ agenda
To strategically transform, leaders need to deliver tech at speed, innovate at scale and put humans at the center.
The pressure is on technology leaders (chief information officers, chief technology officers and chief data officers) to strategically lead businesses forward. As digital acceleration transforms industries and customer and employee expectations, these leaders have a vital role in deploying technology and data to integrate functions, and enable new business models seamlessly. Delivering visibility with reliability, flexibility, and security is the key to unlocking long-term value for all stakeholders. Here are six actions to focus on:
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Relentless focus on the customer and the entire value chain
Almost half of all companies say meeting changing customer demands is driving their digital transformation. Giving customers visibility into your organisation, supply chain and product quality, and delivery builds trust to meet customer expectations. Technology leaders need to partner even more with the business to power new customer-centric strategies and experiences with technology.
Three ways companies can be more customer-obsessed using tech
Brands need a loyal consumer base more than ever. So how can they become more obsessed with their customers?
18 Nov 2020
How do you create customer intimacy without proximity?
The shift in customer behavior caused by the pandemic is driven by three dominant consumer expectations.
22 Jul 2020
How focusing on customers first and foremost can improve profitability
A radical commitment to deeper customer centricity and employee engagement can translate into real competitive advantage.
6 Mar 2020
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Utilise analytics and AI for deeper visibility and insights
Trusted data and AI are a fast track to gaining value-driving and monetising insights. “The future is about embedding AI in core processes. That way, companies get smarter by the second,” says Beatriz Sanz Sáiz, EY’s Global Consulting Data and Analytics Leader. Focus on where problems and opportunities lie – customer experience, product innovation and personalisation, supply chain and operations, pricing – and integrating AI into associated processes and business needs.
Scaling AI across an enterprise’s operations will require data platforms where data is trusted, consistent, secured and ready to use in real-time — an evolution toward modern “Business Data Fabric architectures.”
Three myths about AI
Common misconceptions may be holding companies back from yielding the full potential value of their AI investments.
28 Oct 2020
How AI is automating intelligently
Transforming by automating intelligently with artificial intelligence (AI) is now the practice of early adopters with an eye to the future.
18 Nov 2019
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Modernise IT for efficiency, resilience and agility
IT budgets are under considerable pressure: there is so much potential for new technology to explore, particularly in cloud applications, but limited or even shrinking funds to pay for it. Modernising and automating IT, addressing technology debt, re-imagining the operating model, increasing resiliency and improving security are critical for a company to position itself for a more technology and data-intensive business environment. Leading companies are making the case to modernise IT while also investing in building a digital foundation to drive long-term growth.
What you need to know about accounting for cloud computing
Businesses that enter into cloud computing arrangements need to consider the appropriate accounting treatment for the costs incurred.
23 Oct 2020
COVID-19: How CIOs can keep the lights on in the pandemic and beyond
Technology infrastructure is now more important than ever to enable business continuity and create a strong foundation for future resiliency.
18 Jun 2020
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Increase flexibility by nurturing ecosystem partnerships
Cultivating partnerships across a digital ecosystem is fundamental to success in today’s rapidly evolving technology and competitive landscape: 68% of digital transformation leaders think it’s the only way to succeed. Seek out new partnerships and curate ecosystems of value to move at speed, create new products and services and deliver on customer expectations.
What can businesses learn from nature about ecosystems
The resilience of natural ecosystems offers lessons for businesses in diversity, symbiosis, adaptation and complementary niches.
28 Aug 2020
Four essential ingredients of successful ecosystem partnerships
Given that ecosystems are a major opportunity for businesses today, we explore four essential ingredients for successful ecosystems.
24 Feb 2020
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Make strategic moves in the war for talent
“Organisations that are not laser-focused on humans at the center and solving the skills gap problem face serious competitive risks for productivity, innovation and growth,” says Liz Fealy, EY Global PAS Solutions and PAS Workforce Consulting Leader. Technology leaders need the visibility to understand current and future skills gaps and develop “build, buy and borrow” talent interventions accordingly. Recruit scarce skillsets or bring them in from the ecosystem, future-proofing leaders and teams by upskilling them with digital, adaptive and agile capabilities, and reskilling from a technical and functional perspective to deliver against business objectives.
How employers and employees are envisioning the reimagined workplace
As lockdowns are lifting, organizations are beginning to imagine new methods of working, collaboration and effective leadership.
9 Feb 2021
Embrace the Human Enterprise
Why are so many digital transformation efforts stalling? Because leaders remain fixated on technology, at the expense of humanity.
6 Dec 2019
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Manage risk and maintain trust among stakeholders
New technologies introduce new demands on security, in addition to those of existing infrastructure. Deploying in a cloud environment raises new concerns of business interruption and valuable data protection. If customers and business partners don’t trust your technology, they simply won’t use it. Maintain resiliency and visibility with your stakeholders by adopting a risk-optimisation mindset across your technology portfolio.
How do you switch trajectory at speed when you’re under threat?
There's a long list of organizational vulnerabilities for CISOs to contend with, but some practical steps can help mitigate these.
6 Aug 2020
How Internal Audit is helping organizations build trust
As new technologies emerge, Internal Audit functions must stay ahead of disruption and maintain trust within their organization.
18 Nov 2019
What is intelligence without trust?
We explore five key areas that can help business leaders build trust, even as AI continues to transform businesses.
11 Apr 2019
EY Tech Horizon study
Explore leadership perspectives on technology and transformation.
How EY helps orchestrate ecosystems of value
EY orchestrates ecosystems for our clients, helping create long-term value, transform business models and drive innovation.
