CIOs also need to be able to see the human elements of transformation — the impact it will have on the employees’ experience, the customer experience and the teams delivering technology solutions.
Key takeaway: Prove the value of new, technology-enabled approaches early and enlist early adopters to bring customers and employees along in terms of realizing the vision.
6. Collaborate: create a culture of communication and co-creation
Today’s constant state of transformation requires interdependency and collaboration. Yet, often one of the first things to go in a transformation is the budget for fostering a new culture and new ways of working.
CIOs need to understand that people respond to information in different ways. As a result, it’s important they work closely with the business to implement a range of communication platforms that facilitate new ways of working and enable leaders and workers to share their experiences and key wins throughout the transformation journey. Supporting this, 41% of respondents in high-performing transformations said that their organization’s culture encouraged new ways of working, compared with 28% in low-performing transformations.
Key takeaway: Work closely with the business to build interdependency across teams to manage both the emotional and rational elements of change.
Harnessing the power of people together with technology for success
Using these six levers, CIOs can work closely with the business and across the partner, supplier, customer and employee ecosystem to make purposeful decisions about technology in transformation. These decisions can reduce overlap, increase efficiency and ultimately aid in improving employee experiences, customer experiences, engagement and fulfillment across the entire organization.