Waste management

We manage all waste from our buildings according to the recognised principles of the ‘waste hierarchy’, with our first priority being to use products, processes and services that eliminate waste.

We then look to minimise the waste we generate, reusing and recycling materials wherever possible. Our aim is always to use waste disposal methods with the lowest environmental impact, and we work closely with our service partners to find ever-more sustainable solutions for our waste streams.

Measures we use to minimise and sustainably manage waste from our UK locations include:

  • An award-winning plastics reduction strategy to reduce single-use plastics by 91%
  • Reverse vending technology for empty cans and bottles
  • Food ordering guidelines to minimise catering waste from in-house events
  • Local, seasonal produce and ‘wonky’ veg used in our restaurants and deli bars
  • Food waste turned into biofuels and fertilisers via anaerobic digestion
  • Used coffee grounds are processed into biofuels and bio-chemicals
  • Green tariff pricing for hot drinks bought at on-site coffee shops – disposable cups incur extra charges, a proportion of which is donated to charity
  • Follow-me printing to cut toner consumption and paper waste
  • On-floor recycling stations using a best-practice waste segregation scheme
  • Printers defaulted to double-sided black and white printing to cut toner and paper use
  • On-site filtered water bottling and reusable glass bottles for hospitality services
  • Stationery items made with sustainable, biodegradable or recycled content
  • Online management of corporate credit cards, mobile phones and expense claims
  • Minimising construction and refurbishment waste, reusing and recycling materials

Since 2014, our UK operations have been certified to the Carbon Trust Standard for Waste, providing independent verification of our actions to measure, manage and reduce waste, year on year.

Performance against our FY20 targets

Target #1: By FY20 reduce waste generated per head by 20% (compared to base year FY15)
In FY20, waste generated per FTE fell by 34% compared to the base year (FY15). During the FY20 period, we continued to see the positive impact on waste volumes from our plastics reduction strategy and a reduction in paper consumption following the adoption of ‘follow-me’ printing for on-floor devices. We are continuing to develop solutions to reduce our remaining consumable items and hope to see further reductions in absolute waste generated.

Target #2: Aim to send zero to landfill and maximise recycling rates
In FY20, our calculated landfill diversion rate was 94.9%. The firm has worked closely with its waste management partners to secure a new energy-recovery disposal solution for the final remaining landfilled waste stream. It is hoped that this transition will be completed for all 23 UK sites during FY21, enabling us to operate at 100% diversion from landfill on an ongoing basis.

See a full summary of our waste streams data.