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In this webcast, we discussed key insights for embedding the Duty for open books into BAU, readiness for annual board reporting and the countdown to closed book implementation.
Following on from previous Consumer Duty webinars, EY professionals and distinguished industry experts discussed how firms were embedding the Duty standards for open books into business as usual (BAU), as well as their readiness for the annual board reporting and the countdown to closed book implementation.
Industry speakers included:
Graeme Reynolds, Director of Competition at the Financial Conduct Authority (FCA)
Craig Hamilton, Conduct and Compliance Director at Phoenix
Topics discussed included:
- How UK firms implemented business changes to turn the Consumer Duty principles for open books into internally adopted best-practice, improving outcomes for consumers.
- The readiness amongst UK firms for the Consumer Duty annual board reporting.
- The countdown to the implementation deadline for closed book products.
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