Consumers embrace ‘smart home’ aging as caregivers face burnout

• 70% of UK healthcare consumers want tech-enabled aging solutions such as  smart homes with health monitoring sensors that can alert care teams and family members
• Two-thirds (64%) of EY survey respondents rate the current UK aging care system as fair or poor
• Heavy reliance on unpaid caregivers and low engagement in social fitness and nutrition programmes highlight opportunities for community-based care and wellness initiatives

UK healthcare consumers are showing a strong interest in smart homes and digital health solutions to help them age independently, according to the latest EY Consumer Health Study.

The research, which surveyed 4,500 consumers, including over 700 from the UK, aged 50 and older across six markets and interviewed more than 30 health executives and aging professionals, reveals that 70% of UK respondents would likely adopt a ‘smart home’, equipped with sensors and devices to monitor and alert their healthcare team and family to potential emergencies. 

This growing interest in smart home solutions comes as 64% of UK respondents rate the aging care system as fair or poor, which is slightly higher than the global average (60%).

Technology as a key enabler for healthy aging

Respondents expressed a strong desire to maintain independence, with access to both private and shared spaces, as well as amenities that support accessibility. Many are open to leveraging technology to support healthy aging: 59% reported they are moderately to extremely likely to use digital tools that collect health data—such as blood pressure readings—and share it with their healthcare team. Additionally, 56% indicated interest in digitally enabled care models offering both virtual and in-person options. Notably, 44% said they are receptive to AI-driven technologies that analyse health data to identify potential risks and recommend appropriate treatments as they age.

‘Hospital-at-home’ programmes gain traction

For those who may need more than tech-assisted monitoring later in life, 65% say they would be moderately to extremely likely to consider ‘hospital-at-home’ programmes – those that deliver hospital-level care at home. Their top priorities for such programmes include receiving basic support for daily living activities, medication assistance, sensors to alert their family if they have fallen, and installation of safety equipment in the home.

Niamh O'Beirne, EY UK&I Head of Health, said: “As people live longer, their expectations for aging are changing. Our study shows that consumers want more than traditional care – they want technology-enabled solutions that help them stay independent, connected and safe at home. This is a clear signal for health systems and innovators to rethink aging care and invest in models that combine digital tools with personalised support. By centring care in the home and community, health organisations have a fantastic opportunity to deliver better outcomes and experiences for consumers, their families, their budgets and society.”

Caregiver burnout highlights systemic gaps

The study also reveals heavy reliance on unpaid caregivers. One in five (20%) caregiver respondents spend more than 31 hours a week taking care of a loved one, while 76% spend at least five hours weekly. Much of this time is consumed by care coordination, including managing multiple phone calls and finding medical advice. Fifty-five percent of UK respondents say financial support for caregivers could help them in their roles whilst 47%said making it easier to find clear information on how to access support services will better support them.

Healthspan vs. lifespan – a call for wellness-focused care

Health executives interviewed for the study advocate shifting from a treatment-focused model to a wellness-orientated approach. Evidence points to the importance of nutrition, socialisation, mobility and intellectual challenges in aging well, and some professionals are pushing for cognitive screenings to become a routine part of primary care. 

Despite this, the study reveals that only 24% of UK respondents participate in social clubs; 21% follow a personalised nutrition plan, 41% follow a fitness plan and 57% undertake intellectual challenges. These gaps highlight opportunities for health organisations to improve the levers that impact healthy aging.

Niamh, added: “This study highlights the need to support healthy ageing by encouraging social connection, good nutrition, regular physical activity and lifelong learning. By promoting these wellness-focused habits and making preventive care a priority, health organisations can help people not only live longer but enjoy a higher quality of life in their later years."