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Capability center as-a-service for optimizing GCC growth in India
Setting up a capability center in India offers access to top talent, cost optimization and business scalability. EY helps global organizations build, scale and optimize their capability services with end-to-end advisory and operational support. From strategy to execution, we guide you at every step, supporting ROI maximization and sustainable operations.
What EY can do for you
India has emerged as a leading global hub for Global Capability Centers (GCC), supporting organizations across financial services, technology, life sciences, consumer, energy and industrial sectors. Organizations worldwide are increasingly leveraging offshore capability centers in India to optimize operating costs, access professional skills and build resilient operating models.
EY teams support organizations at every stage of the GCC lifecycle from initial strategy and location assessment to operational stabilization, transformation and innovation helping you unlock long-term business value through GCC outsourcing services tailored to your maturity and growth ambitions.
Benefits of setting up a Global Capability Center in India
- Cost optimization
India offers significant cost efficiencies without compromising on quality, enabling organizations globally to enhance ROI and reinvest savings into growth and innovation.
- Access to a skilled talent pool
India provides a large, highly skilled, multilingual workforce with strong digital, engineering, analytics and finance capabilities, supported by favorable time-zone alignment with global markets.
- Strong leadership presence
Many GCCs in India host global leadership and decision-making roles, delivering higher strategic value beyond transactional services.
- Entrepreneurial and innovation-led ecosystem
India’s vibrant startup and technology ecosystem accelerates innovation, digital transformation and new capability development.
- Mature infrastructure and technology landscape
India offers advanced IT parks, data centers, reliable connectivity and a strong regulatory environment to support seamless global operations.
- Government and regulatory support
The government of India provides incentives such as tax benefits, infrastructure support and skilling initiatives, helping global organizations scale efficiently.
How EY supports the Global Capability Center journey
EY Capabilty center as-a-service (CaaS) offers flexible deployment models that support GCC setup, service delivery, transformation and innovation. The approach allows organizations globally to establish or expand offshore capability centers in India with reduced risk, faster execution and operational certainty.
Key capabilities include:
Why CaaS over traditional GCC models?
Traditional GCC models often require high upfront investment, long setup timelines and significant internal resources. The EY CaaS model offers a faster, more agile and lower-risk alternative.
By tailoring the operating model to your business objectives and maturity stage, CaaS enables accelerated value realization, operational flexibility and scalable growth without the constraints of a one-size-fits-all GCC approach.
EY CaaS deployment options
- Simplified descriptions for faster scanning
- Clarifications on when each CaaS model is most relevant
- Improved consistency in naming and structure across options
- Turnkey CaaS: rapidly build and operationalize a GCC in India
- Operations CaaS: access India’s talent pool without establishing a legal entity in the short term
- Build CaaS: support for insourcing or developing new offshore capabilities
- Service Delivery CaaS: stabilize, manage and transform newly established GCC operations
- Recruitment CaaS: stablish your employer brand and attract top talent with EY teams serving as your recruitment