In this webinar, we discussed how the Financial Conduct Authority’s (FCA) Consumer Duty proposals have developed since the first consultation, expectations for firms and insights to help prepare with implementation.
Following on from our first Consumer Duty webinar in October, our panelists from the FCA and industry discuss the FCA's second and final Consultation Paper (CP) on Consumer Duty during this webinar.
Topics discussed include:
- An update from the FCA on how to authentically embed the new duty and how the proposals have developed since the first CP
- What ‘good outcomes’ look like and the meaning behind the principle, as well as how firms are expected to measure success
- What evidence does the FCA expect from firms to show that they are making progress with the duty
- Insights from industry on what Consumer Duty means for their markets, including challenges and concerns, implementation requirements, and the opportunities presented by the new duty
Panelists:
- Nisha Arora, Director of Consumer and Retail Policy, FCA
- Matthew Conway, Director, Strategic Policy, UK Finance
- David Nancarrow, Chief Compliance Officer, M&G
- Paul White, Head of Compliance, Schroders Personal Wealth
EY Presenters included:
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How Financial Services firms can plan for the new Consumer Duty
In the webinar, we discussed the wide-ranging implications of Consumer Duty.
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