Telecommunications

The telecoms sector is at the heart of the digital disruption and convergence agenda. Are you embracing the right opportunities?

The telecommunications industry has been rapidly transforming the way we live, work and play for many years. However, the migration to 5G networks, the growing use of evolving technologies, such as automation and artificial intelligence (AI), and the rise of internet of things (IoT) applications, are coinciding with intensifying competitive and regulatory pressures. All of which call for new forms of agility and cost efficiency.

The companies who will achieve success in the future are the ones who are world-class at adapting and driving new value with agility. Embracing a strategic, forward-looking business model is critical to their survival and growth. As a communications service provider, what bold decisions will you need to make?

Featured Thinking

How can telcos navigate a world of evolving risks?

Cédric Foray 07 Oct 2025

The evolving risks that telcos will need to navigate

Find out what five risks are most pressing for UK telecommunications operators and how they can address these to safeguard resilience and unlock future growth.

Discover more (PDF, 1MB)

Our latest thinking

How to unlock confidence in your operational resilience

Discover six practical steps for enhancing your operational resilience amid rising threats and upcoming regulations constraints in the TMT sector.

Gavin Cartwright

The evolving role of LEO satellites in Europe’s connectivity future (PDF)

PDF Report: LEO satellites are transforming broadband in Europe, bridging gaps with fibre/5G and unlocking new ecosystem opportunities.

How telcos can help enterprises scale emerging technologies

Enterprises are pursuing digital transformation by investing more in emerging technologies – and vendors must adopt new strategies to help them succeed. Read more.

Rob Atkinson + 1

Innovatively modernising KCOM's finance function

Learn how the regional communications and IT services pioneer KCOM transformed its finance function quickly and cost-effectively in our latest case study.

Julie Hadfield + 2

Top 10 risks for telecommunications in 2025

As communications operators continue to manage an expanding array of threats, here’s the EY analysis of the 10 biggest risks they face in 2025. Learn more.

Cédric Foray + 1

Top 10 opportunities for technology companies in 2025

Technology companies are at a pivot point and transformation is at their fingertips if they act on these top 10 opportunity recommendations from EY in 2025.

James Brundage + 2

How to adapt to changing demands in the UK digital home

UK consumers’ attitudes to digital home services are evolving. Providers can keep pace and differentiate themselves by focusing on five areas. Read more.

Rob Atkinson + 1

How will you stand out in today’s crowded digital home market?

To succeed in the fast-evolving digital home, providers must differentiate themselves in the eyes of their target consumers. Here’s how.

Cédric Foray + 1

Are leaders ready for the telco of tomorrow?

To thrive in the future, telcos must seek differentiators beyond network quality, and adapt to changing ecosystems and market structures.

Top 10 risks for telecommunications in 2024

As telecom operators continue to navigate a complex and shifting global industry landscape, we examine the top 10 risks they face. Learn more.

Is the digital home immune to the cost-of-living crisis?

Despite financial pressures, few households are economizing on digital home services. Read more.

Adrian Baschnonga + 1

How emerging technologies can usher in the dawn of pervasive intelligence

“Pervasive intelligence” will emerge through a massively distributed, digital connectivity and cloud fabric that will transform our economy. Find out more.

Fuad Siddiqui

Explore TMT

Night cityscape focused in glasses lenses

Featured

To transform the future for your customers, how should you transform yourself?

Future Network Now

Discover how EY's Future Network Now solutions can help your telecoms business build robust, resilient, secure networks that will underpin future growth.
Read more
Capital Operations and Innovation Suite

Discover how EY's capital operations & innovation suite can help your business drive agile operational efficiencies across the entire capital life cycle.
Read more
Cybersecurity

Discover how EY's cybersecurity team can help safeguard your business, allowing you to focus on what you do best -- delighting your TMT customers. Learn more.
Read more
Digital tax

Discover how EY's digital tax services team can help your TMT company develop an effective digital tax strategy and future-proof the business tax function.
Read more
Digitally integrated customer experience in TMT

Discover how EY's digitally integrated customer experience offering can help your business respond rapidly and consistently to deliver compelling TMT experiences.
Read more
TMT Strategy Consulting

EY-Parthenon TMT Strategy Consulting teams can help identify growth and digital infrastructure opportunities. Learn more.
Read more
TMT Convergence Network

Discover how EY's TMT Convergence Network can help your company move from understanding digital disruption to addressing the issues it creates. Find out more.
Read more
TMT Business Resiliency Suite

Enable continuous adaptation and seize opportunity created by disruption by building resilience across the value chain with help from the TBRS team.
Read more

The team

Rob Atkinson

UK&I Technology, Media and Telecommunications Market Leader, Ernst & Young LLP

Experienced leader in business operations and transformation. Married and has three children. Loves golf, skiing, cricket and the outdoors.

London, United Kingdom

Ioannis Melas

EY Studio+ Global Sales Transformation Solution Leader

Sales and Marketing Strategy professional. Passionate about digital enablement and the use of analytics. London School of Economics alumnus. Speaks English, Greek, German and Spanish.

London, United Kingdom

Adrian Baschnonga

EY Global Technology, Media & Entertainment and Telecommunications (TMT) Lead Analyst

Passionate about digital innovation and inclusion. Inspired by the arts, history and urban spaces.

London, United Kingdom

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.