Banking & Capital Markets

The bank of the future will integrate disruptive technologies with an ecosystem of partners to transform their business and achieve growth.



Our latest thinking

How banks can prepare for the digital euro using four hypotheses

Explore how banks can prepare for the digital euro with strategic insights and key steps for successful integration by 2028. Gain a competitive advantage.

Why FiDA will unleash change across European financial services

Discover how the FiDA data regulation will transform financial services across Europe by 2027, and why firms must address new data-sharing rules.

How European banks compare on readiness for EU payments regulations 

Facing EU financial regulation changes for PSR, PSD3 and FIDA, banks must enhance data sharing, compliance, and adopt faster payment methods. Learn more.

How to revolutionize the insurance value chain with generative AI 

Prioritizing the right use cases and establishing key capabilities will promote innovation and efficiency across the value chain. Learn more.

Why today’s banking CRO must be master of many trades

The EY/IIF global risk management survey results surface new challenges faced by today’s CRO as their strategic and tactical remit expands. Read more.

Three ways to unleash the power of people in banking transformation

Banks need to adopt a fail-fast culture, actively engage employees and diversify employee backgrounds and skillsets. Learn more.

How banks are staking a claim in the embedded finance ecosystem

Finance in the experience age heralds a new era for customers and banks alike, with embedded finance the key to success. Learn more.

Why financial institutions should transform tax and finance functions

EY research shows banks, asset managers and insurance companies are reimagining their tax and finance functions. Read more.

How financial firms can prepare for the 2024 regulatory landscape

Financial services firms will need to prioritize both event-driven and existing regulations to capitalize on untapped opportunities. Learn more.

Five ways to commit to customer centricity in banking transformation

An alarmingly high number of transformations are unsuccessful. Could a laser focus on customer centricity be the key to success? Learn more.

8 areas of change for financial services regulatory policy in 2023

The EY 2023 Global financial services regulatory outlook highlights eight areas where policies are changing within the context of increased regulation. Read more.

If transformation needs to be bold, do banks have the right tools for success?

EY discussions with banking transformation leaders across the globe uncover six recommendations for overhauling organizational change. Learn more.

How banking on Gen Z talent will make or break the future of banking

To attract talent with tomorrow’s skills, banks will need to win over a Gen Z workforce. Learn more.

    Accessible Banking Outcomes Forum

    How banking channels can deliver optimal outcomes for customers with accessibility needs. Read the six key takeaways here.

    Explore our case studies

    How privacy and consent built customer trust for a financial institution

    EY Nexus for Banking helped a financial institution with a privacy initiative that uses transparency to build trust and brand loyalty. Read the case study.

    Using AI to improve a bank’s agent effectiveness

    Leveraging the power of AI and machine learning, one bank mined sales agents’ calls for performance-boosting insights. Learn more in this case study.

    See more, spend less: How to make the most out of your legal function

    EY teams helped a global bank embrace innovation to develop a legal operations platform to speed up their process and cost optimization. Learn more.

    How intelligent automation can empower employees to drive greater value

    A banking client wanted to automate some of their business processes: EY provided a route to a much more comprehensive vision of automation.

    Using AI to augment pricing intelligence for banks

    How an AI-powered digital tool, Smart Advisor (SA), helped one bank deliver better client service while maximizing value creation.

    Matt Cox + 2

    How to transform product development to outperform the competition

    EY Nexus is a cloud-based platform offering access to the most advanced technologies to launch new products, businesses and services.

    What banks can learn from tech companies on sales force transformation

    The EY team helped a Fintech company remodel its sales operations, uncovering many lessons for banks with sales function inefficiencies.

    Why real-time customer journey curation is the future of banking

    EY Nexus for Banking platform was key to transforming one traditional bank into a future-ready, digital bank of tomorrow.

    How the right conversations can empower finance transformation strategies

    Companies need more open dialog about how to effectively implement new technology. Finding the headspace for these conversations is key.

    How a prudent cost reduction strategy proved integral to a bank’s growth opportunity

    We helped a leading global retail bank design a cost transformation strategy that delivered results.

    How a new technology platform is helping banks go digital

    The EY Impresto platform is a mobile-first, AI-optimized tool for addressing some of banks’ biggest challenges.

    Is your back-office holding your business back?

    Back-office operations must be capable of supporting evolving product development to help meet a business’s growth ambitions.

    How the world’s first behavioral bank is focusing on customer needs

    Improving customers’ financial health required a bold, new approach to building the world’s first behavioral bank.

    How both banks and customers can seize the upside of disruption

    Instead of shying away from disruption, one bank decided to embrace its benefits from the inside out.

    How a social media firm created Korea’s fastest growing bank

    In building Korea’s first mobile-only bank, kakaobank questioned the purpose of a banking business and created a people-first proposition.

    How Cognitive Investigator is taking a bite out of financial crime

    Discover how EY teams helped a global bank implement advanced technologies to improve quality and consistency as they fight financial crime.


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