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EY + ServiceNow = Accelerated Digital Transformation

In Alliances

Providing design and implementation services for all ServiceNow applications and purpose-built service offerings powered by ServiceNow.

Related topics Alliances Consulting Emerging technology Digital Transformation Realized

The team

Biren Agnihotri

Biren Agnihotri

Digital Engineering and AI & Data Leader, EY Canada

Steven Kiss

Steven Kiss

EY Canada Partner & ServiceNow Practice Leader

Alison Wheeler

Alison Wheeler

EY Canada Partner & ServiceNow Competency Leader

  • ServiceNow Awards and Capabilities

    Awards
    • ServiceNow 2023 Asia Pacific and Japan Accelerated Growth Partner of the Year
    • ServiceNow 2023 Asia Pacific and Japan Workflow Partner of the Year
    • ServiceNow 2023 Americas Employee Workflow Partner of the Year
    • ServiceNow 2022 EMEA Partner of the Year
    • ServiceNow 2022 APJ Employee Workflow Partner of the Year
    • ServiceNow 2021 Americas IT Workflow Partner of the Year 
    • ServiceNow 2021 EMEA Accelerated Growth Partner of the Year 
    • ServiceNow 2021 APJ Transformation Partner of the Year 
     

     

    Capabilities
    • 1500+ experienced professionals
    • 1800+ ServiceNow certifications
    • 5000+ client projects worldwide

     

     

Operations director holds sales presentation

EY recognized as the 2023 ServiceNow Americas Employee Workflow Partner of the Year

The EY organization is awarded for transforming the employee experience and for streamlining how people work and access information.

Press release

How EY can help 

EY and ServiceNow Alliance

EY and ServiceNow offer an integrated business-led, technology-enabled approach to deliver service management and business automation services for the enterprise built on ServiceNow’s cloud-based digital workflow platform. Our services help organizations maximize value from ServiceNow investments, accelerate innovation and reduce risk by delivering reliable digital workflows.

The EY and ServiceNow Alliance can transform a wide range of business functions including customer service, HR, facilities, legal, finance and IT operations by:

  • Digitizing unstructured workflows and disconnected systems across enterprise functions
  • Driving transformation across applications, infrastructure and operations
  • Accelerating and automating regulatory compliance
  • Managing enterprise risk

Key Benefits

  • Automate and optimize IT service operations

    • Deliver scalable services that increase productivity and create a modern, compelling service experience for all employees
    • Ditch siloed-IT tools with a single, cloud-based platform for automation
    • Use AI to empower employees to self-solve issues  and Ignite services agent productivity with virtual agents and AI, while enabling work from anywhere 
    • Harness a single view of services, operations and development data to improve efficiency 

  • Align your technology investments to business priorities

    • Deliver business value and manage spend across enterprise functions by planning, prioritizing and tracking work aligned to business objectives
    • Provide a single front door for all demand, to simplify and get visibility through demand process
    • Continuously optimize plans to drive more business value by creating, comparing and balancing multiple investment scenarios
    • Connect to the DevOps toolchain to increase scale and pace of delivery (DevOps)

  • Reduce hardware, software and cloud costs

    • Reduce IT spend by automating the end-to-end lifecycle for hardware assets, software licenses and cloud resources
    • Harvest under-utilized software, hardware and clouds 
    • Avoid large unbudgeted costs from compliance audits, policy obligations and unmanaged clouds
    • Accurately track hardware, software and cloud from request to disposal; minimize lost, stolen and ghost assets
    • Plan refresh cycles for hardware warranty periods, end of life hardware and software; rationalize apps, reduce tech debt and operating expenses
    • Improve negotiating position with trustworthy data for purchases, renewals or true ups of software, hardware, and cloud resources

  • Predict and prevent issues, and automate resolutions

    • Run proactive and secure digital operations
    • Gain visibility across telemetry data - resources, applications, assets and vulnerabilities - across your operational footprint 
    • Reduce outages and unwarranted spend caused by expired TLS certificates and orphan firewall policies
    • Reduce event noise by > 95% and shorten MTTR by accelerating root cause analysis and automating fixes  
    • Improve DevOps productivity with automated change policies and incident team insights
    • Expedite vulnerability and security incident prioritization and remediation 

  • Manage risk and resilience in real time

    • Improve resilience, scale operations and satisfy regulatory and executive scrutiny
    • Improve IT compliance while reducing audit cost and effort
    • Fuse IT, vulnerability, risk, and security operations with AI-driven collaboration and accountability
    • Reduce the likelihood and impact of IT disasters, outages and security incidents 
    • Easily assess and manage third-party risks
    • Expedite vulnerability and incident management using context and workflows 

  • Boost employee productivity and engagement

    • Provide employees with great service experiences for the moments that matter
    • Manage a safe and efficient workplace
    • Improve productivity with a single portal where employees can easily find answers, get help, and request departmental services they need
    • Automate complex moments like employee relocation with step-by-step guided experiences 
    • Resolve simple employee inquiries instantly with chatbots 
    • Provide employees with self-service experiences directly within digital collaboration tools 

  • Quickly scale enterprise service management while reducing costs

    • Transform discrete, corporate functions into seamless end-to-end digital workflows
    • Rapidly develop workflows to support new employee services
    • Provide a single, self-service portal for all shared services
    • Improve agent productivity and lower service costs by providing employees with AI-assisted recommendations
    • Gain visibility into the services delivered through a consolidated set of dashboards
    • Connect with systems of record via open APIs

  • Create a seamless customer experience

    • Increase revenue and reduce costs with continuous, automated customer journey improvements
    • Add self-service with a customer portal
    • Stand-up a knowledge management program for customers and agents
    • Address product and service complaints promptly
    • Easily collect customer feedback
    • Connect siloed systems for improved service and agent productivity

  • Scale customer operations

    • Bring front, middle, and back office together to solve issues faster, reduce costs and improve experiences
    • Connect front, middle, and back office teams to streamline customer problem resolution
    • Connect customer service and field service to improve field service operations
    • Streamline complaint management
    • Improve account, customer and product onboarding processes
    • Modernize dealer/distributor/retailer support operations

  • Build powerful cross-enterprise low-code aps

    • Empower anyone to build agile enterprise apps with first-class experiences users love, supported by guardrails for enterprise-class delivery
    • Reduce app backlogs with new departmental apps/workflows
    • Automate/improve departmental processes
    • Modernize and transform departmental apps from legacy (e.g. Lotus Notes)

 Customer success stories  

EY - Acronym accelerates service delivery with consistent processes
    
Acronym accelerates service delivery with consistent processes



 

EY - Young team of three farmers
    
How Yara centralized their HR operations



 

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