EY and ServiceNow Alliance

Predict and prevent issues, and automate resolutions

• Run proactive and secure digital operations
• Gain visibility across telemetry data - resources, applications, assets and vulnerabilities - across your operational footprint
• Reduce outages and unwarranted spend caused by expired TLS certificates and orphan firewall policies
• Reduce event noise by > 95% and shorten MTTR by accelerating root cause analysis and automating fixes 
• Improve DevOps productivity with automated change policies and incident team insights
• Expedite vulnerability and security incident prioritization and remediation

Build powerful cross-enterprise low-code aps

• Empower anyone to build agile enterprise apps with first-class experiences users love, supported by guardrails for enterprise-class delivery
• Reduce app backlogs with new departmental apps/workflows
• Automate/improve departmental processes
• Modernize and transform departmental apps from legacy (e.g. Lotus Notes)

Quickly scale enterprise service management while reducing costs

• Transform discrete, corporate functions into seamless end-to-end digital workflows
• Rapidly develop workflows to support new employee services
• Provide a single, self-service portal for all shared services
• Improve agent productivity and lower service costs by providing employees with AI-assisted recommendations
• Gain visibility into the services delivered through a consolidated set of dashboards
• Connect with systems of record via open APIs

Reduce hardware, software and cloud costs

• Reduce IT spend by automating the end-to-end lifecycle for hardware assets, software licenses and cloud resources
• Harvest under-utilized software, hardware and clouds
• Avoid large unbudgeted costs from compliance audits, policy obligations and unmanaged clouds
• Accurately track hardware, software and cloud from request to disposal; minimize lost, stolen and ghost assets
• Plan refresh cycles for hardware warranty periods, end of life hardware and software; rationalize apps, reduce tech debt and operating expenses
• Improve negotiating position with trustworthy data for purchases, renewals or true ups of software, hardware, and cloud resources

Manage risk and resilience in real time

• Improve resilience, scale operations and satisfy regulatory and executive scrutiny
• Improve IT compliance while reducing audit cost and effort
• Fuse IT, vulnerability, risk, and security operations with AI-driven collaboration and accountability
• Reduce the likelihood and impact of IT disasters, outages and security incidents
• Easily assess and manage third-party risks
• Expedite vulnerability and incident management using context and workflows

Automate and optimize IT service operations

• Deliver scalable services that increase productivity and create a modern, compelling service experience for all employees
• Ditch siloed-IT tools with a single, cloud-based platform for automation
• Use AI to empower employees to self-solve issues and Ignite services agent productivity with virtual agents and AI, while enabling work from anywhere
• Harness a single view of services, operations and development data to improve efficiency

Boost employee productivity and engagement

• Provide employees with great service experiences for the moments that matter
• Manage a safe and efficient workplace
• Improve productivity with a single portal where employees can easily find answers, get help, and request departmental services they need
• Automate complex moments like employee relocation with step-by-step guided experiences
• Resolve simple employee inquiries instantly with chatbots
• Provide employees with self-service experiences directly within digital collaboration tools