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By the numbers, the government reports that Canadians lost over $643 million to fraud in 2024. That’s nearly a 300% increase since 2020 and a strong driver for a national anti-fraud strategy. Essentially, the government is working to take down silos between industries and rally reporting institutions, tech companies, telco providers and other stakeholders to create a cross-sector approach against increasingly complex fraud schemes.
As Budget 2025 amends Canada’s Bank Act, institutions will need to implement formal policies and controls that address consumer-targeted fraud. This includes maintaining a stronger focus on vulnerable segments, creating dedicated frameworks to detect and prevent scams that prey on customers.
In that same vein, banks will need to address account security. For example, Budget 2025 says customers must be allowed to set adjustable limits on transaction sizes, as well as enable or disable certain account features, with a focus on express consent around higher-risk features. This could influence areas like remote deposit capture, international wire capabilities, e-transfers and any other functionality that could be exploited by fraudsters.
Essentially, fraud reporting is becoming a cornerstone of regulatory engagement, influencing perceptions of institutional maturity, governance effectiveness and the capacity for consumer protection. All of this influences how institutions design products, manage risk and orchestrate customer journeys from now on.