Responding to COVID-19

To help you navigate through the COVID-19 crisis, here you’ll find the most relevant EY insights on structured crisis management, enterprise resilience and planning for recovery.

Contact us for support through these volatile times

Now, Next and Beyond

For businesses managing the impacts of the COVID-19 pandemic, we see there being three undated time horizons: Now, Next and Beyond. Each horizon will present different priorities.

Although each organisation will be at a different stage, the UK as a whole appears to be moving towards the ‘Next’ phase of the horizon with priorities shifting from immediate resilience to recovery. The Government has announced a strategy to restart the economy and ease lockdown and many companies are looking to resume operations and the process of recovering resiliently.

Our framework sets out the priorities for businesses in the recovery phase and the key considerations for businesses to work through. 

A framework for recovery

EY - COVID-19: A framework for business response
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UK Government support guide 

Download our guide for a summary of the UK Government's support measures for businesses, employers and individuals. 

Read now

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Podcasts

Listen to our specialists discuss the key issues facing UK businesses as they respond to COVID-19

 

Explore the series

EY's global framework

Resilient enterprise: Leading through uncertainty and complexity: Business Disruption
Employee health and wellbeing
Talent and workforce
Customer and brand
Financial and investor
Risk
Government and public
policy
Technology and infosec
Insurance and legal disputes
Supply chain and global
trade

COVID-19 Enterprise Resilience Framework

Resilient enterprise

Our framework identifies nine areas businesses can address to build a structured and comprehensive approach to crisis management and business resilience.

Navigate the nine dimensions of our framework, or find out more about our Enterprise Resilience Tool.

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Employee health and wellbeing

What matters most:

  • Promoting employee safety and wellbeing​
  • Public health information​
  • Support for impacted employees​
Explore

Talent and workforce

What matters most:

  • Employee relations
  • Talent initiatives
  • Business traveller
Explore

Customer and brand

What matters most:

  • Safety-based customer experience​
  • Direct to consumer and e-retail​
  • Packaging and delivery innovation
Explore

Financial and investor

What matters most:

  • Liquidity, cash flow, credit and capital​
  • Regulatory/disclosures​
  • Investor trust​
  • Tax strategies and tax accounting​
Explore

Risk

What matters most:

  • Enterprise risk planning​
  • Risk identification​
  • Scenario planning​
  • Continuity and recovery​
  • Response and monitoring​
Explore

Government and public policy

What matters most:

  • Geopolitical risks​
  • Country risks​
  • Regulatory changes​
  • Leadership and public policy engagement​
  • Sustainability​​
Explore

Technology and infosec

What matters most:

  • Infrastructure framework​
  • Cyber resilience​
  • Digital customer channels​
Explore

Insurance and legal disputes

What matters most:

  • Business interruption​
  • Supply chain claims​
  • Legal and contract disputes​
  • Event cancellation
Explore

Supply chain and global trade

What matters most:

  • Supply chain resilience​
  • Third-party service providers​
  • Sustainability ​​​​
Explore

Employee health and wellbeing

What matters most:

  • Promoting employee safety and wellbeing​
  • Public health information
  • Support for impacted employees​
Explore

Talent and workforce

What matters most:

  • Employee relations
  • Talent initiatives
  • Business traveller
Explore

Customer and brand

What matters most:

  • Safety-based customer experience​
  • Direct to consumer and e-retail​
  • Packaging and delivery innovation
Explore

Financial and investor

What matters most:

  • Liquidity, cash flow, credit and capital​
  • Regulatory/disclosures​
  • Investor trust​
  • Tax strategies and tax accounting​
Explore

Risk

What matters most:

  • Enterprise risk planning​
  • Risk identification​
  • Scenario planning​
  • Continuity and recovery​
  • Response and monitoring​
Explore

Government and public policy

What matters most:

  • Geopolitical risks​
  • Country risks​
  • Regulatory changes​
  • Leadership and public policy engagement​
  • Sustainability​​
Explore

Technology and infosec

What matters most:

  • Infrastructure framework​
  • Cyber resilience​
  • Digital customer channels​
Explore

Insurance and legal disputes

What matters most:

  • Business interruption​
  • Supply chain claims​
  • Legal and contract disputes​
  • Event cancellation
Explore

Supply chain and global trade

What matters most:

  • Supply chain resilience​
  • Third-party service providers​
  • Sustainability ​​​​
Explore

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Ready to reframe your future beyond COVID-19?

This time of disruption is also a time of opportunity. Not just to rebuild, but to reimagine. Discover how our future-back approach to transformation planning can help you unlock new opportunities.

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