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The Company entered Administration on 5 March 2020 and Alan Hudson, Joanne Robinson, Simon Edel and Lucy Winterborne of EY have been appointed as Joint Administrators (‘the Administrators’).
All flights were grounded and the UK business ceased trading with immediate effect on 5 March 2020.
Customers
Please refer to the Customer FAQs provided below in the Administration documents section.
If you require any further information or assistance, please contact the Administrators by email at flybeadministration@uk.ey.com.
Customers are also advised to monitor the Civil Aviation Authority website for further information (www.caa.co.uk/news).
Employees
In the event that you were an employee of the Company and you require any further information or assistance in relation to the Administration, please contact the Administrators by email at flybeemployees@uk.ey.com.
Creditors and suppliers
In the event that you were a supplier or creditor of the Company and you require further details in relation to the Administration, please direct your enquiries to the Administrators’ office by email at flybesuppliers@uk.ey.com.
Alan Michael Hudson, Joanne Robinson, Lucy Winterborne and Simon Jamie Edel are licensed in the United Kingdom to act as an Insolvency Practitioner by The Insolvency Practitioners Association. As Insolvency Practitioners, they are bound by the Insolvency Code of Ethics in carrying out all professional work relating to the appointment.
The affairs, business and property of the Company are being managed by the Joint Administrators, Alan Michael Hudson, Joanne Robinson, Lucy Winterborne and Simon Jamie Edel, who act as agents of the Company only and without personal liability.
The Joint Administrators may act as data controllers of personal data as defined by the UK General Data Protection Regulation (as incorporated in the Data Protection Act 2018), depending upon the specific processing activities undertaken. Ernst & Young LLP and/or the Company may act as a data processor on the instructions of the Joint Administrators. Personal data will be kept secure and processed only for matters relating to the Joint Administrators’ appointment. The Office Holder Data Privacy Notice can be found at www.ey.com/uk/officeholderprivacy.
This policy applies to all work carried out under the provisions of the Insolvency Act 1986 or the Insolvency (Northern Ireland) Order 1989 (insolvency work).
Should you be dissatisfied with the insolvency work of a duly appointed insolvency practitioner or with the conduct of others carrying out such work on that person’s behalf, please direct your complaint to the relevant appointed insolvency practitioner(s) in the first instance.
It is endeavoured that complaints will be acknowledged within five business days of receipt and that acknowledgement will contain an estimated timeframe in which you can expect a response to your complaint.
In the event that your complaint cannot be resolved by the appointed insolvency practitioner(s), please write to Jo Robinson, UK EY-Parthenon Turnaround and Restructuring Leader.
If, having gone through the above channels, you remain unsatisfied, you can contact the Insolvency Complaints Gateway which can be accessed through the Insolvency Services’ website https://www.gov.uk/complain-about-insolvency-practitioner.