Consulting Service Delivery

The Financial Conduct Authority, who regulate Financial Services firms in the UK, carry out thematic reviews which explore emerging risks or issues across the sector. Recent reviews include investigations into how banks treat customers in financial difficulty, such as those who have fallen into arrears with their mortgage payments (sometimes referred to as secured debts), or loans, credit cards and overdrafts (unsecured debts). Due to the regulator focussing on these issues, our clients require the support of our teams to ensure that they have treat their customers fairly in relation to how they manage these issues.

Our qualified assessors work to explore a range of suitability issues, including the treatment of customers in financial difficulty as well as reviews of investment and mortgage advice, pensions and regulated complaints handling.

In our Transformation Management Office (TMO) based within CSD, our teams of innovative and experienced professionals lead our clients through complex transformations, including business, technology-led and regulatory change. During these transformations, we develop the structure, governance, tools and technology to create efficiencies and learnings that allow businesses to focus their time on strategic priorities and deliverables.

Once you join our TMO, you’ll be working in a supportive team to navigate our clients through multi-million-pound engagements and large-scale transformational projects, and will deliver the strategic goals and vision of the organisation. You’ll also have the opportunity to collaborate and build your network with other business areas across EY, whilst developing experiences and skills for the future.