Traditional approaches to skills development and recruitment will not give governments the kind of capabilities and working environments they need to deliver efficient, digital services that revolutionize the citizen experience. To make the most of digital transformation, the future workforce strategy should be aligned closely with the national digital strategy, to determine what skills are needed and how to acquire them.
The future workforce will be far more fluid, with individuals working in various multidisciplinary teams at different times, often with gig workers or specialists from external organizations. Conventional training will be replaced by dynamic, ongoing learning covering technical and “soft” skills, with increasing use of virtual courses and secondments, and digital academies that offer professional qualifications in important areas of technology. Innovative new approaches to accessing skills include “talent platforms,” social media and other hubs.
These changes mean leaders need new ways to manage a workforce consisting of a wider variety of people, increasingly nonpermanent staff, including vetting and onboarding. And, in the rush to access skills, public sector organizations should not forget the huge potential of their existing workers, of all ages, who can get a new lease of life from upskilling and job rotation, as they focus on the enhanced citizen experience.