This policy applies to all work carried out under the provisions of the Insolvency Act 1986 or the Insolvency (Northern Ireland) Order 1989 (insolvency work).
Should you be dissatisfied with the insolvency work of a duly appointed insolvency practitioner or with the conduct of others carrying out such work on that person’s behalf, please direct your complaint to the relevant appointed insolvency practitioner(s) in the first instance.
It is endeavoured that complaints will be acknowledged within five business days of receipt and that acknowledgement will contain an estimated timeframe in which you can expect a response to your complaint.
In the event that your complaint cannot be resolved by the appointed insolvency practitioner(s), please write to Jo Robinson, UK EY-Parthenon Turnaround and Restructuring Leader.
If, having gone through the above channels, you remain unsatisfied, you can contact the Insolvency Complaints Gateway which can be accessed through the Insolvency Services’ website https://www.gov.uk/complain-about-insolvency-practitioner.