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How Financial Services firms can plan for the new Consumer Duty
In the webinar, we discussed the wide-ranging implications of Consumer Duty.
During the session distinguished panelists from EY and industry discussed their perspectives on the wide-ranging implications of the Consumer Duty, offered insights to help Financial Services firms plan their program of activity and prepare for implementation.
Topics discussed include:
- The key elements of Consumer Duty and how Financial Services firms can plan for implementation
- How firms can embed the customer centric mindset and approach expected by the new principle into current and future change programs
Panelists included:
- Nisha Arora, Director of Consumer and Retail Policy, FCA
- Matthew Conway, Director of Strategy and Policy, UK Finance
- Sian McIntyre, Managing Director, Customer, Barclays UK
EY Presenters included:
- Christopher Woolard CBE - Partner, Financial Services Consulting, EY LLP; EY Global Financial Services Regulatory Network Chair and EY EMEIA Leader, Financial Services Regulation. | EY UK
- Hamish Thomas – EY EMEIA Payments Leader and UK Consulting Banking Technology Leader | EY UK
- Heather Alleyne – Partner, Financial Services, Ernst & Young LLP (“EY UK”)
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