Innovation

Disruptive innovation is changing the way the world works. And it’s creating opportunity, but only for those who can keep up with the pace or reinvent themselves to thrive. 

New technologies and new ways of doing business are emerging all the time. In such a disrupted environment, you must embrace innovation or risk being left behind.

Innovation is never easy. But there are limitless opportunities for those ready to explore how their business should be doing things differently in 6 months, 3 years, 10 years and beyond. Read our latest insights to find out how to cultivate a culture of innovation and realize the full potential of disruptive, emerging technologies.

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Case Study
The better the question The better the answer The better the world works
Case Study

Case study: How a US-based company established a finance GCC in India during COVID-19

We helped a US-based home improvement company migrate their finance business processes to a GCC in India during COVID-19 lockdown.

Case Study
The better the question The better the answer The better the world works
Case Study

How to set-up and migrate GCC processes during the pandemic?

Migrating processes from the US and Canada to a GCC in India posed a challenge during COVID-19.

A home improvement company, based in the US, engaged EY to set-up their offshore finance GCC and transition processes from the US and Canada to India. The current business process offshoring migration posed several challenges, including non-standard business processes and policies, data migration from multiple systems and technologies, sub-optimal organizational structure and non-standard process documentation. Despite the COVID-19 crisis, the engagement continued since other external factors rendered the migration timelines as non-negotiable. The company, therefore, needed hands-on support to strategize, plan, design, implement and transition the processes to their GCC.

How EY migrate GCC processes during a pandemic
Case Study
The better the question The better the answer The better the world works
Case Study

EY provided end-to-end support for the GCC migration

Despite aggressive timelines, EY migrated processes to the GCC through application of its 4-A model.

EY helped establish the company’s finance processes at the GCC in India. It provided a full-service migration, including planning, designing, strategizing, transitioning and training of employees, and implementing automation solutions. An aggressive timeline, along with the COVID-19-led lockdown, added complexity to the task. We implemented our process migration expertise and virtual capabilities through a 4-A strategy.

4A MODEL for migrating GCC operations for a US based company during the pandemic
EY provided end-to-end support for the GCC migration
Case Study
The better the question The better the answer The better the world works
Case Study

The GCC provides future-ready performance and control standards

The migration incorporates continuous improvements and automation opportunities for better efficiency.

EY facilitated transition of more than 250 full-time equivalents (FTEs) and more than 90 processes from the US and Canada to India. Besides building a strong operating structure with key performance indicators (KPIs) and service level agreements (SLAs), the migration was characterized by the following:

Transition 250 FTEs from USA and Canada to India

As a full-service partner, EY undertook complete responsibility of not just the strategic aspects of the transition, but also the tactical – from implementing performance management frameworks to home-delivery of laptops and dongles.

Future-ready performance and control standards

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