Technology leaders’ agenda

Preferences are changing fast and enterprises are having to adapt to volatile shifts in consumer demand. Investing in the right data analytics and technologies to better understand customers’ needs is critical, but companies also need to shift their mindset to succeed. Commit to innovation and new product development to improve customer centricity and build consumer trust by establishing governance measures for the ethical deployment of technology.

Ecosystems play a critical role in accelerating transformation and maximizing value. When aligned to an organization’s specific needs, they allow access to a wide portfolio of technology tools and relevant talent to support transformation. Choose the right ecosystem business model to reduce risk and improve the value of interactions with participants.

Tech-enabled transformation can be delayed by talent and culture struggles. Develop the visibility to understand current and future skills gaps and use “build, buy and borrow” talent interventions accordingly. To support this approach, implement a holistic digital talent strategy to upskill, retain existing staff and attract necessary talent. Be proactive with change management and adopt new employee experiences to address technology-related changes. 

In the talent race, leaders also seek to add diversity to their workforces. The EY Women in Technology program supports girls and women to enter, remain, thrive and lead in the world of technology. By nurturing and supporting women as leaders, entrepreneurs and innovators, companies can accelerate the pace of change, improving the lives of individuals and communities through better economic opportunities.

Advanced technologies introduce new demands on security, in addition to those of existing infrastructure. Deploying in a cloud environment raises new concerns of business interruption and valuable data protection. If customers and business partners don’t trust your technology, they simply won’t use it. Maintain resiliency and visibility with your stakeholders by adopting a risk-optimization mindset across your technology portfolio.