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The FS GCC playbook
Welcome to an exclusive EY India video series exploring the strategies and innovative practices powering the success of Global Capability Centers (GCCs) in the financial services sector. Watch the latest episodes below.
Watch our video series
Episode 15: Future Talent Strategy for FS GCCs
What will the talent strategy for Financial Services GCCs entail over the next two to three years? EY Partners Subir Mehra and Gaurav Ahluwalia highlight important factors and approaches for future talent acquisition and development.
Episode 14: How can GCCs adapt to the hybrid model?
This segment examines how Financial Services GCCs can adapt to the hybrid working model, including the associated challenges and risks, but more importantly the potential payoffs that can strengthen the overall organisational culture.
Episode 13: How can GCCs leverage the talent pool in Tier-2 and Tier-3 cities?
This conversation discusses strategies for leveraging the skilled demographic in Tier-2 and Tier 3 cities and the challenges faced by GCCs.
Episode 12: Is GenAI the ultimate talent accelerator for FS GCCs?
GenAI is transforming the GCC landscape. This segment focuses on how Financial Services GCC leaders are navigating the implications of GenAI and preparing the talent within their organizations to be future-ready.
Episode 11: What will it take to close the leadership gap in GCCs?
This conversation discusses strategies that can help GCCs to bridge the leadership gap and ensure future readiness in leadership roles for global competency.
Episode 10: How are FS GCCs balancing pay, perks, and performance?
As GCCs onboard more specialists, the compensation landscape is shifting. This conversation explores how GCCs can manage rising compensation levels while ensuring alignment with head offices.
Episode 09: How are GCCs building talent edge for the next decade?
EY Partners Subir Mehra and Gaurav Ahluwalia share insights on cultivating skills, capabilities, and leadership to stay ahead in a rapidly evolving GCC landscape.
Episode 08: Is artificial intelligence a threat or the next big advantage for India’s GCCs?
Watch EY Partners unpack what is hype, what is real and what is next in this candid discussion on artificial intelligence and its impact on GCCs.
Episode 07: Can Financial Services GCCs do more than deliver — can they lead?
From enabling enterprise-wide transformation to fostering leadership and innovation, Manoj Marwah and Pragati Seth explore how Financial Services GCCs are reshaping their role as strategic drivers of growth.
Episode 06: Are regulatory and tax complexities slowing GCC momentum?
This conversation explores what is critical for Financial Services GCCs to scale with speed and purpose. Can simplifying complexity unlock the next phase of growth?
Episode 05: Are tier 2 and 3 cities the next big hubs for Financial Services GCCs?
Explore how firms are tapping into emerging talent markets beyond metro cities — and what is needed to unlock their full potential.
Episode 04: Can GCCs retain the parent organization’s culture successfully?
Is it realistic — or even necessary? This conversation unpacks the balance between local adaptation and global alignment.
Episode 03: How can firms measure the success of their GCCs?
The discussion reflects on enabling faster decision-making and staying aligned with business priorities — even as the environment around them continues to evolve.
Episode 02: How can Financial Services Global Capability Centers set up in India?
In this conversation, EY Partners explore a 5S framework that can help Global Capability Centers (GCCs) build differentiated capabilities from day one.
Episode 01: The four waves of FS GCC growth in India
India’s FS GCC story has evolved through four powerful waves. In this video, EY Partners – Pragati Seth and Manoj Marwah – break down the drivers behind each stage and what’s next.
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