EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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LLM for transforming the BFSI sector: Unlocking innovation and efficiency
A specialized fine-tuned LLAMA 3.1-8B Instruct model, which aims at addressing the distinct challenges in customer care within India's BFSI sector.
Business challenge
The fine-tuned LLM addresses challenges in India's BFSI sector by understanding industry-specific terms and compliance requirements. Unlike general-purpose models, which may hallucinate or face regulatory restrictions when applied to BFSI tasks, this model is optimized for accuracy and cost-effectiveness, making it ideal for customer service applications like handling calls and long chats on platforms such as WhatsApp.
Solution benefits
- Fine-tuned 8B LLM for the Indian BFSI sector handles 29 themes (108 subcategories) efficiently with lower infrastructure costs.
- Deployable on-premise or cloud with minimal GPU requirements, ensuring cost-effectiveness.
- Enhances customer service via text/voice channels, integrates enterprise systems, and ensures compliance with RAG capabilities.
Solution features and functionality
Why EY
- Already developed, it offers plug-and-play use with minimal installation time.
- The in-house expert team delivering to multiple clients instills confidence in what EY has already developed within the team.
- A vast talent pool ensures seamless end-to-end integration.
Frequently Asked Questions (FAQs)
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