AI Insights

The AI value realization gap in customer service

Discover how AI in customer service can help address customer experience, productivity and business value through data, governance and scalable models.

The next frontier of AI: Building autonomous enterprises

Discover how autonomous AI and AI agents can help enterprises through intelligent automation, trusted AI, data and smarter decision-making.

How AI can scale public sector banks for a US$32 trillion India

Discover how AI-powered banking can accelerate public sector bank transformation and help PSBs drive growth, productivity and inclusion.

Building AI readiness in Indian higher education

Explore how Indian higher education can govern AI, redesign assessments, build AI literacy and ensure equitable access while preserving student judgement.

How AI is redefining GCC roles, mandates, workforce and value

Learn how AI is transforming GCCs from delivery centers into strategic innovation hubs through automation, intelligence and growth.

How AI is redefining capital project governance 

Discover how AI-driven governance helps capital projects predict risks, improve controls and enhance delivery certainty through real-time insights.

How agentic AI is transforming treasury beyond spreadsheets 

Discover how agentic AI is transforming treasury operations through trusted data, governance and automation, helping CFOs improve decisions.

India’s data centers need policy coherence as much as capacity

India's data center market is growing rapidly. Explore why a unified national framework is key to enabling scalable and sustainable growth.

AI is redefining IT services, but earnings quality is the real test

AI is transforming the IT services economics. Learn why earnings quality, AI-driven diligence and sustainable value creation matter more than growth.

Memory-powered Agentic SOCs redefining security operations

Agentic SOCs use multiple AI agents to automate security operations, including threat intelligence, alert triage and incident response.

How GCCs are powering AI-native customer service

Discover how Agentic AI and India’s GCCs are transforming customer service through AI-native CX CoEs, driving efficiency, retention and growth.

How organizations can prevent AI washing and build trust 

Explore how organizations can prevent AI washing and strengthen trust through robust governance and responsible AI adoption.

The governance and accountability gap in AI adoption

AI adoption is rising, but governance and accountability gaps persist. ISO 42001 helps build structured, reliable AI governance.

How GenAI is driving real estate transformation with actionable insights

Explore how GenAI is reshaping Indian real estate by accelerating decisions, reducing delays and enabling data-led planning, sales and customer engagement.

Agentic AI governance: Why Indian enterprises need a new control model

As AI agents become autonomous, organizations need strong Agentic AI governance to manage risk, security, accountability and continuous oversight at scale.

How AI governance supports confident and responsible growth

AI governance is now a boardroom priority. Find out why enterprises should embed accountability, oversight and trust in AI-driven decisions.

Why document integrity checks fall short and how AI changes the equation

Learn how AI-powered document verification improves integrity checks, detects fraud at scale, and strengthens enterprise trust.

Why CPG companies can no longer delay adopting agentic commerce

Explore how agentic commerce is reshaping the retail market and consumer packaged goods with AI-driven growth, higher margins, faster decisions and scale.

How AI is transforming India’s manufacturing and MSME sectors

How AI is reshaping manufacturing and MSME sectors in India boosting productivity, resilience and competitiveness with responsible AI and data-driven decisions.

India Inc. is harnessing AI as a real-time fraud watchdog

AI can play an enabling role in real-time fraud detection for India’s financial ecosystem by identifying patterns and flagging anomalies.

Agentic SOC: Multi-agent orchestration for next-gen security operations

Agentic SOC redefines cybersecurity by using multi-agent AI for faster threat detection, smarter triage and coordinated response while keeping humans at the center.

How are Agentic AI GCCs shaping enterprise operating models

Learn how agentic AI is redefining Global Capability Centers as enterprise intelligence hubs, shifting from cost efficiency to AI-first autonomous models.

Why India is winning the cloud investment race

Discover how India is rapidly emerging as a pivotal hub for cloud-driven innovation, fueled by rising AI adoption, regulatory clarity and deep digital talent.

Tax compliance reimagined: AI, data integrity and intelligent reporting

Tax compliance is evolving toward intelligence embedded in operations, leveraging AI and data for real-time insights and regulatory trust.

How AI-led compliance can power India’s export boom

India’s expanding FTA network supports AI-enabled trade automation, helping businesses manage compliance, unlock FTA benefits and scale cross-border operations.

Building responsible universities in the age of AI

Learn how universities can adopt responsible AI through governance, assessment redesign, multi-stakeholder collaboration and strong data protection under India’s DPDP Act.

How AI is becoming central to oil and gas finance strategy

AI is helping oil and gas CFOs unlock trapped working capital, improve cash flow resilience and fund energy transition through predictive and agentic automation.

Where does India’s opportunity lie in pharma’s new architecture?

Pharma is shifting to AI-led platform models, integrating discovery, data and manufacturing — positioning India as a key player in global biopharma innovation.

How AI and cybersecurity are driving the next wave of business resilience

Learn how artificial intelligence is reshaping cybersecurity, addressing emerging risks like deepfakes while helping organizations strengthen protection, response, and overall resilience.

FICCI–EY risk survey 2026: Risk outlook: A compass to India’s risk landscape

The FICCI–EY risk survey 2026 maps India’s evolving risk landscape across geopolitics, cyber, AI, ESG, workforce and compliance shaping enterprise resilience.

How Eastern India can lead the next GCC wave

Eastern India is emerging as a strategic GCC hub as enterprises shift to intelligence-led models powered by AI, data and automation, with Kolkata at the core.

India’s workforce reimagined: Preparing organizations for talent reset

EY 2025 Work Reimagined Survey shows India leading GenAI adoption (88% employees), highest Talent Health score (82%), and the need for human-centred AI strategies.

How intelligent order management strengthens consumer goods supply chains

AI-driven intelligent order management helps consumer goods companies boost availability, cut costs, and improve delivery accuracy amid complex, volatile supply chains.