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Capability Center-as-a-Service: How EY can help build your Capability center in India
The Global Capability Center (GCC) landscape in India is transforming. Organizations are increasingly looking at GCCs to drive growth and innovation for a sustainable future. Capability Center-as-a-Service (CaaS) is a one-stop solution by EY to address your GCC needs starting from setup to scale to transformation.
What EY can do for you?
Over 300 multinational clients have chosen EY as their trusted partner for their GCC journey. Our CaaS solution integrates our deep experience and capabilities across Tax, Legal, Real Estate, Transformation, Transition and Operations with in-depth knowledge of the talent landscape and proven delivery methodology to realize your transformational vision.
How can our CaaS solution support you?
Watch our video series
How is EY helping organizations set up their Capability Centers in India?
Kunal Ghatak, Partner, Business Consulting, EY India, Global Business Services, talks about the innovative ‘Capability Center as a Service’ by EY. From providing seamless real estate solutions to strategic IT asset procurement and tailored program management, EY is facilitating end-to-end establishment of clients' India setups.
How does ‘Capability Center-as-a-Service’ by EY enable efficient GCC setup?
Arindam Sen, GCC sector leader – TMT, highlights how EY is committed to setting up capability centers for global enterprises. With a dedicated focus on tax, legal, technology, and talent services, EY offers a comprehensive suite of solutions tailored to address the multifaceted needs of modern enterprises.
How have EY capabilities evolved to aid organizations in their transformation journey?
EY has over 1000 professionals in India working with GCC organizations to help fulfill their transformation goals. Vijay Bhaskaran, Partner, Business Consulting, emphasizes the diverse range of services, positioning EY as a leading provider for establishing GCCs with a tailored solution and comprehensive support.
Case studies
North American convenience
store chain
Established an end-to-end setup of a data and analytics center with 50 resources within 10 months. The center was designed to achieve cost savings of more than US$10 million over five years and augment global capabilities.
American fashion designer and manufacturer
Managed the entire operational setup of a GCC, including onboarding of 200+ resources within eight months, reducing FTE count by 10% and potential US$50 million cost savings over five years.
American cloud and data
management company
Managed the transition from an outsourced finance function to captive operations, including process automation and onboarding of over 100 resources, enabling a 30% reduction in headcount.
Our latest thinking
EY GCC Conclave 2025 – Hyderabad
Experience the EY GCC Conclave, uniting GCC leaders across six cities to discuss AI, innovation, future of work, and trends shaping today’s GCCs.
08 Jul 2025
Hyderabad, IN
Discover how banks and GCCs leverage data lineage beyond compliance, transforming it into a strategic enabler for governance, risk management, and decision-making.
22 May 2025
Shiva Iyer
Redefining global privacy: The critical role of India’s GCCs
Explore the growing need for Privacy Centers of Excellence in India's GCCs, leveraging top talent, cost-effective operations, and robust data protection laws. Learn more.
25 Apr 2025
Mubin Shaikh
Harnessing the growth of India's energy GCCs in the global energy transition
EY India analyzes how energy GCCs are driving global sustainability goals. Learn about leadership strategies, business impact, and employment trends.
21 Mar 2025
Arindam Sen
How GenAI can drive innovation in contract management and deliver value
Discover how Generative AI can revolutionize contract management, boosting efficiency, reducing risks, and unlocking new value.
17 Feb 2025
Gaurav Sharma
How shared service platforms add value to Private Equity (PE) firms
Explore how shared services platforms boost efficiency and drive value for Private Equity firms, optimizing operations and cutting costs.
22 Jan 2025
Kunal Ghatak
How GCCs can leverage partner ecosystems to enhance innovation
Explore how GCCs boost innovation by partnering with ecosystems. Learn about collaboration models and the benefits of strategic partnerships.
29 Nov 2024
Kunal Ghatak
Why companies leverage GCCs to establish in-house Centres of Excellence
Explore why firms are enhancing Global Capability Centers (GCCs) to establish in-house Centers of Excellence (CoEs) for strategic business growth. Find out more.
06 Sept 2024
Kunal Ghatak
Embracing the future: GCCs spearheading innovation with new-age services
Discover how GCCs are diversifying their suite of offerings by adding new-age services to their service portfolio.
01 Mar 2024
Arindam Sen
How can GCCs help organizations unlock the power of data?
Discover how GCCs empower organizations with data-driven insights and strategic growth. Unlock the full potential of data today.
14 Feb 2024
Kunal Ghatak
How can Global Capability Centers continuously reinvent to deliver value?
Maximize GCC operations' value with evolving strategies for ongoing performance improvement. Unlock growth potential with effective GCC management.
06 Feb 2024
Kunal Ghatak
ESG excellence: Unlocking potential through GCCs
With ESG becoming a strategic business priority, GCCs in India must seize this moment and proactively develop their ESG capabilities, thereby contributing to the global ESG agenda.
14 Nov 2023
Chaitanya Kalia
How can GCCs enable organizations to be more customer-centric?
EY highlights how GCCs continue to flex their capabilities, which they must leverage as a key pivot in building organizational customer centricity.
29 Sept 2023
Kunal Ghatak
Humans@Center: How connected experiences can elevate talent acquisition
EY highlights the impact of the Humans@Center levers on employee experience through talent acquisition in GCCs.
28 Sept 2023
Alpana Dutta
How GCCs are evolving into global value organizations
EY highlights the impact of the Humans@Center levers on employee experience through talent acquisition in GCCs.
22 Sept 2023
Arindam Sen
Selecting a future-fit chargeback model: an imperative for GCCs
EY highlights selecting the right chargeback model is crucial for fair cost allocation, efficient resource utilization, accurate budgeting, and fostering collaboration and innovation within the GCC.
03 Jul 2023
Arindam Sen
How India is gearing up for a US$110b GCC industry by 2030
Discover how GCCs in India are expected to become even more critical to the global IT and business services industry by 2030. Know more about India's GCC industry.
08 Jun 2023
Arindam Sen
How are GCCs delivering value while optimizing cost and operations in a changing environment?
Find out how GCCs have a seat at the elusive strategy table and are focusing more on value adding niche capabilities amid increasing overall cost.
24 Mar 2023
Arpit Dharma
Exploring the shift: GCCs moving to Tier-2 cities for cost and talent advantages
EY highlights how Tier-2 cities are becoming sought after for GCCs because of increased talent availability at lower costs, better infrastructure, and social security.
14 Mar 2023
Kunal Ghatak
Why is reimagining procurement through the Global Business Services model the need of the hour?
Discover how technology will remain a key enabler to operationalizing a GBS model. Learn more about G.BS procurement.
03 Feb 2023
Nikhil Kumar
How EY can help
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Welcome to an exclusive video series by EY India where we dive into the strategies and best practices driving the success of Global Capability Centers (GCCs) in the financial sector.
Read more -
Join EY GCC Exchange: A quarterly series where industry leaders discuss trends, challenges, and opportunities shaping the future of Global Capability Centers (GCCs).
Read more -
Our Global Capability Centers(GCC) Advisory practice, led by a team of professionals can help your business be future-ready for the digital disruption.
Read more -
Join Arindam Sen, EY India's Partner & GCC Sector Lead, in a video series with top leaders on Global Capability Centres' growth, trends, and future in India.
Read more
For more information, please reach out to our GCC leaders
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