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Like many power and utility companies in the region, a South Asian major saw many opportunities for improvement in its financial and operational processes. The company saw many opportunities of technological adoption in core areas of business and operations which could prove crucial to reducing current inefficiencies.

The company sought a trusted advisor with strong industry and domain knowledge who could understand their specific problem areas and devise a long-term digital strategy and agile implementation plan to address them.

In line with the national government’s vision of digitizing national services, the integrated power utility major embraced the vision of a “digital utility” and kickstarted its journey in this direction by preparing a digital transformation and IT strategy roadmap. EY played an instrumental role in creating this roadmap, which has since then been the gospel of all digital implementations at the utility. The transformation focussed on four major pillars ꟷ financial soundness, efficiency improvement, customer centricity and agile decision making. Key interventions undertaken by the integrated power utility, supported by EY involved four interventions.

Four areas of digital transformation which EY led at a South Asian integrated power utility

Source: EY’s engagement team for a South Asian integrated power utilities major

We utilized our tool and resources, including Power & Utilities Maturity Model and Architecture Tool (PUMMA) and Project Optimization Tool (EY- POTS) which are powered by analytics to perform real time monitoring of program and portfolio progress. These tools factor the dynamically transforming project ecosystem involving over 30 stakeholders (such as, contractors, consultants, multilateral agencies, and the regulatory ecosystem) while effectively and efficiently guiding every aspect of the multiple projects from conceptualization through design, implementation, and support.

We are helping the integrated power utility unlock long-term efficiencies through the right set of solutions, timely implementation support, in-depth sectoral knowledge and market intelligence. By understanding their needs, building deep-rooted relationships, and providing valuable insights, we emerged as the utility’s consultant of preference.

Our recommendations and support are leading the utility to take giant strides towards becoming a resilient, robust and future-ready power utility, taking conscious steps towards implementing digital initiatives centered around long-term sustainable impact and socio-development of the country.