EY Future Consumer Index

Disruptive forces are transforming consumer behaviors. What do they value? What will it take to serve them? How will your business adapt?

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Our latest thinking

AIdea 2025 report - Industries in transformation: Retail, consumer, and e-commerce

GenAI is transforming India’s retail, consumer, and e-commerce sectors, driving 35%–37% productivity gains by 2030 through AI-powered growth & engagement.

Ashish Nanda + 2

How India's consumer durables industry can foster global leadership by 2030

India’s consumer durables industry targets global leadership by 2030, powered by innovation, high quality, & strategic partnerships to expand market reach.

Angshuman Bhattacharya

AI at the helm; understanding marketing’s next frontier

Discover generative AI's transformative role in marketing, enhancing creativity and revolutionizing customer service in our latest podcast.

34m 10s

Customer engagement

Discover how EY's customer engagement services can help your business improve sales & service productivity as well as maximize return on marketing spend.
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Customer experience

Digital Customer Experience solutions at EY delivers human-centered CX strategy, transformation & data-driven CX programs to create long-term value.
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Direct to Consumer

EY’s Direct to Consumer for Consumer Products, can help your business meet the changing needs of consumers. Find out how.
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The team

Angshuman Bhattacharya

EY India, National Leader - Consumer Product and Retail Sector

Focused on operations improvement and Growth Strategy formulations in consumer centric businesses. Advises clients on cash flow orientation and turnaround implementation strategies.

Pinaki Mishra

Partner, Consumer product and retail sector, EY India

Photographer. Traveler.

Ashish Nanda

EY India Market Segment Leader for Consumer and Health Services (CHS)

Thought leader in supply chain and operations. Passionate about digital transformation. Specialize in consumer products and retail. Fond of traveling and spending time with family.

Anurag Kashyap

EY Global Consumer Products, Forensic & Integrity Services Leader

Global CPR sector Leader. Helps clients mitigate fraud risks. Provides anti-counterfeiting solutions with Integrity at the forefront.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.