Global Capability Centers

India’s GCCs are leading the shift to Intelligent, AI-native enterprises

India’s GCCs are evolving from cost hubs to global innovation leaders, driving AI adoption, digital transformation, and enterprise strategy.

From pilots to scale: How financial services firms invest in technology

FS firms in 2025 focused on cloud, AI, cybersecurity, core modernization, and customer experience; 2026 priorities shift to ROI, governance, and cost optimization.

How do global capability centers drive compliance and efficiency in intercompany processes?

Read how GCCs can manage intercompany processes, prevent piling up of intercompany balances and optimize processes from purchase order stage to month-end close.

How GCCs in India are shaping the future of the Life Sciences industry

Explore how India’s GCCs are transforming future of life sciences from handling core and enabling functions to driving innovation, outcome-oriented growth.

How financial services are adapting to global outsourcing trends

Explore GBS evolution in financial services, addressing regulatory challenges, digital transformation, and AI innovation for operational excellence.

Tapping into data management and data lineage strategies for Banks and their Global Capability Centers (GCCs)

Discover how banks and GCCs leverage data lineage beyond compliance, transforming it into a strategic enabler for governance, risk management, and decision-making.

Redefining global privacy: The critical role of India’s GCCs

Explore the growing need for Privacy Centers of Excellence in India's GCCs, leveraging top talent, cost-effective operations, and robust data protection laws. Learn more.

Harnessing the growth of India's energy GCCs in the global energy transition

India’s energy GCCs are pivotal in the global energy transition. EY India explores their role in renewable energy, digital transformation, & sustainable growth.

How GenAI can drive innovation in contract management and deliver value

Discover how Generative AI can revolutionize contract management, boosting efficiency, reducing risks, and unlocking new value.

How shared service platforms add value to Private Equity (PE) firms

Explore how shared services platforms boost efficiency and drive value for Private Equity firms, optimizing operations and cutting costs.

How GCCs can leverage partner ecosystems to enhance innovation

Explore how GCCs boost innovation by partnering with ecosystems. Learn about collaboration models and the benefits of strategic partnerships.

Why companies leverage GCCs to establish in-house Centres of Excellence

Explore why firms expand Global Capability Centers (GCCs) into in-house Centres of Excellence (CoEs) as innovation hubs to drive efficiency and growth.

Embracing the future: GCCs spearheading innovation with new-age services

Discover how GCCs are diversifying their suite of offerings by adding new-age services to their service portfolio.

How can GCCs help organizations unlock the power of data?

Discover how GCCs empower organizations with data-driven insights and strategic growth. Unlock the full potential of data today.

How can Global Capability Centers continuously reinvent to deliver value?

Maximize GCC operations' value with evolving strategies for ongoing performance improvement. Unlock growth potential with effective GCC management.

ESG excellence: Unlocking potential through GCCs

With ESG becoming strategic business priority, GCCs in India must seize this moment and proactively develop ESG capabilities to drive the global ESG agenda.

How can GCCs enable organizations to be more customer-centric?

EY highlights how GCCs continue to flex their capabilities, which they must leverage as a key pivot in building organizational customer centricity.

Humans@Center: How connected experiences can elevate talent acquisition

EY highlights the impact of the Humans@Center levers on employee experience through talent acquisition in GCCs.

How GCCs are evolving into global value organizations

EY highlights the impact of the Humans@Center levers on employee experience through talent acquisition in GCCs.

Selecting a future-fit chargeback model: an imperative for GCCs

Optimize cost allocation in GCCs with a strategic chargeback model that ensures fairness, enhances budgeting, improves efficiency and drives collaboration.

How India is gearing up for a US$110b GCC industry by 2030

Explore how GCCs in India are poised to become more critical to global IT and business services by 2030 - understand the evolving GCC landscape in India.

How are GCCs delivering value while optimizing cost and operations in a changing environment?

Find out how GCCs have a seat at the elusive strategy table and are focusing more on value adding niche capabilities amid increasing overall cost.

Exploring the shift: GCCs moving to Tier-2 cities for cost and talent advantages

EY highlights the rise of Tier-2 cities as attractive GCC locations due to talent availability, lower costs, and improved infrastructure and social security.

Digitalizing India: a force to reckon with

Learn how digitization in India & its adoption by people, provides India with a unique competitive advantage for growing business along with reducing cost.

Why is reimagining procurement through the Global Business Services model the need of the hour?

Discover how technology will remain a key enabler to operationalizing a GBS model. Learn more about G.BS procurement.

How India is emerging as the world’s technology and services hub

Discover how India can become a technology hub in the world. Learn more about it in the latest report India@100.