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Welcome to our exciting multi-part video series, where Arindam Sen, Partner and GCC Sector Lead - Technology, Media & Entertainment, and Telecommunications at EY India, engages in discussions with India's top corporate leaders about the ever-expanding landscape of Global Capability Centres (GCCs). As GCCs continue to evolve, this series provides valuable insights for GCC leaders and government officials on the latest trends, the journey of GCCs in India, and the industry’s future prospects. Join us as we explore the boundless opportunities and possibilities that lie ahead.
Watch our video series : Season 2
Accelerating Growth: 7-Eleven’s journey to a Global Solutions Hub
In this episode, Malahar Pinnelli, VP and Country Leader, 7-Eleven Global Solutions Center (GSC), delves into the company’s journey of establishing and scaling its GCC in Bengaluru. The discussion covers the center’s growth since 2020, expanding from technology and cybersecurity to finance, merchandising, HR, licensing, and marketing, and its role in driving digital transformation through platforms like 7NOW, 7Rewards, and 7Wallet, all while creating a world-class workspace recognized as a certified “Great Place to Work.”
Empowering innovation: Warner Bros. Discovery’s tech evolution in India
In this episode, Jaideep Agarwal, India GBS Leader at Warner Bros. Discovery, shares the story behind setting up the company’s largest global tech hub in Hyderabad. He unpacks how the center has evolved from delivering business services to leading advanced tech work, including data analytics, product engineering, content localization, and post-production.
Pioneering change: Omnicom’s path to transformation
In this episode, Vishal Srivastava, Head of Omnicom Global Solutions and CEO of Annalect India, delves into Omnicom’s digital evolution and its journey of establishing a strong footprint in India. He shares insights into why the company chose India as a strategic hub, the key functions operating from its Global Capability Center, and the unique positioning of a media and entertainment-focused GCC. Vishal also discusses Omnicom’s approach to finding and nurturing talent in specialized domains, along with the upskilling programs designed to drive continuous growth and innovation.
Envisioning tomorrow: Lululemon’s commitment to innovation
In this episode, Vaidyanathan Sheshan, SVP of International Technology and Head of the India Tech Hub at Lululemon, shares his vision for the future of the company’s Global Capability Centre and its digital transformation journey. Join us for an insightful conversation as we explore what has worked well for Lululemon as they navigate the evolving tech landscape, offering a glimpse into their approach to innovation and success.
Driving transformation: Ford Business Solutions' vision for the future
In this episode, we feature Gangapriya Chakraverti, India Site Head and Managing Director, Ford Motor Company, as she delves into the center’s pivotal role as a global hub for technology and business services within the Ford family. Discover how they are integrating next-generation solutions into their portfolio, revolutionizing data management, and shaping talent to lead the future.
Watch our video series : Season 1
Driving the future with Renault Nissan
Arindam Sen sits down with Eva James, VP of Global Service Delivery & Global Hub, Renault Nissan Technology & Business Centre India to discuss how their Chennai hub is driving their Electric Vehicles strategy, global tech development framework, and impact on developing future industry leaders.
Redefining the Horizon: AstraZeneca's Digital Transformation Journey
In this enlightening episode, Arindam Sen engages in a conversation with Siva Kumar Padmanabhan, MD and Head of Global Innovation, Technology Center, AstraZeneca India Pvt. Ltd. They delve into the transformative strides AstraZeneca is making across its value chain, right from drug development to manufacturing to distribution. With a robust team of 3500 employees, the center is enabling the perfect blend of talent, infrastructure, and opportunity to explore the future of healthcare.
Catalysts of change: Novo Nordisk GBS
In this conversation, Arindam Sen sits down with John Dawber, Corporate Vice President and Managing Director of Novo Nordisk GBS, to discuss the remarkable evolution of their Bengaluru-based GCC over its 17-year journey. With a workforce of 4,000 spread across 14 functions, the center is pivotal to Novo's global operations, driving collaborative efforts with academia and startups to foster innovation and skill development.
Innovating for tomorrow with Carrier
Join Carrier's leadership team in this insightful discussion where they highlight the culture of innovation and approach to nurturing exceptional talent at their largest R&D center in Hyderabad. Discover how the company is driving advancements by integrating engineering expertise with digital and business services, resulting in impactful solutions for global challenges. Through the integration of GenAI, collaboration with startups, and active engagement with the government, Carrier's Global Capability Center (GCC) is establishing itself as a leader in innovation.
Exploring the consulting landscape through the GCC lens
In this interesting chat, Arindam Sen engages with Rohan Sachdev, EY India Consulting Services Leader, on transitioning from the GCC industry to the exciting world of consulting. They delve into the newfound growth areas within GCCs, including Generative AI, cybersecurity, and advanced engineering, highlighting synergies being shared with the consulting business. The discussion offers a strategic roadmap to navigate this transition successfully and skills and capabilities individuals must develop to seamlessly assimilate into the consulting realm.
Navigating people, pandemic and purpose driven transformation with GSK
In the latest episode, Arindam Sen engages in a conversation with Mohan Patnaik, Vice President, GCC, and Transformation Lead at GSK, on the journey of their recently established Global Capability Center (GCC). Launched amidst the pandemic, Patnaik sheds light on the strategic decision to base their GCC in India, GSK's distinctive employee value proposition, global culture, purpose-driven policies, and more.
Inside RTX’s Innovation Hub
In the latest episode, Arindam Sen speaks with Sourabh Gupta, Digital Program Leader, APAC at RTX (Raytheon Technologies). The conversation explores RTX's India Engineering Center (IEC), focusing on their endeavours in technology, innovation, and collaboration with the startup ecosystem in the high-tech realm of commercial aerospace and defense. Sourabh sheds light on RTX's global leadership, how the legacy influences their employee value proposition and the trust and accountability embedded in their offerings.
From 'Capability Centres' to 'Value Creators'
In this dynamic conversation, Arindam Sen and Ranjan Biswas, Partner and National Director - Technology, Media & Entertainment, Telecommunications, and South, EY India delve into the evolution of GCCs in India. The discussion highlights how GCCs are no longer cost centers but evolving into profit centers by harnessing cutting-edge technologies and data-driven insights, enabling businesses to thrive in an ever-changing global landscape.
Tesco Business Solutions
In a free-wheeling conversation, Arindam Sen speaks with Sumit Mitra, CEO, Tesco Business Solutions (TBS) on the journey of TBS over the years, their growth outlook and sharp focus on talent, diversity, sustainability and value-added services.
Future of GCCs in India: a vision 2030
In the first episode of the series, Arindam Sen chats with Kunal Ghatak, Partner, Business Consulting, EY India, on the evolution of the GCC ecosystem in India, growth trends, and what will determine the industry's future in the coming decade.
Our latest thinking
India’s GCCs are leading the shift to Intelligent, AI-native enterprises
India’s GCCs are evolving from cost hubs to global innovation leaders, driving AI adoption, digital transformation, and enterprise strategy.
Incentive insights: Overview of key tax incentives in Maharashtra’s GCC Policy 2025
Discover how Maharashtra’s GCC Policy 2025 provides capital subsidy, payroll support, power-tariff relief and interest incentives to drive global investment.
8m 46s
How financial services are strategically investing in technology
Read how financial services firms are investing in tech along with ROI alignment, cybersecurity, technologies like GenAI, quantum computing and sustainable tech.
14m 18s
From pilots to scale: How financial services firms invest in technology
FS firms in 2025 focused on cloud, AI, cybersecurity, core modernization, and customer experience; 2026 priorities shift to ROI, governance, and cost optimization.
EY GCC Conclave 2025 – Bengaluru
Join EY GCC Conclave 2025 in Bengaluru to explore emerging technologies, innovation, future of work with 70+ speakers, 400+ GCCs, 1,000+ participants across 6 cities.
Bengaluru, IN
How do global capability centers drive compliance and efficiency in intercompany processes?
Read how GCCs can manage intercompany processes, prevent piling up of intercompany balances and optimize processes from purchase order stage to month-end close.
How GCCs in India are shaping the future of the Life Sciences industry
Explore how India’s GCCs are transforming future of life sciences from handling core and enabling functions to driving innovation, outcome-oriented growth.
How financial services are adapting to global outsourcing trends
Explore GBS evolution in financial services, addressing regulatory challenges, digital transformation, and AI innovation for operational excellence.
EY GCC Conclave 2025 – Hyderabad
Experience the EY GCC Conclave, uniting GCC leaders across six cities to discuss AI, innovation, future of work, and trends shaping today’s GCCs.
Hyderabad, IN
Discover how banks and GCCs leverage data lineage beyond compliance, transforming it into a strategic enabler for governance, risk management, and decision-making.
Redefining global privacy: The critical role of India’s GCCs
Explore the growing need for Privacy Centers of Excellence in India's GCCs, leveraging top talent, cost-effective operations, and robust data protection laws. Learn more.
Harnessing the growth of India's energy GCCs in the global energy transition
India’s energy GCCs are pivotal in the global energy transition. EY India explores their role in renewable energy, digital transformation, & sustainable growth.
How GenAI can drive innovation in contract management and deliver value
Discover how Generative AI can revolutionize contract management, boosting efficiency, reducing risks, and unlocking new value.
How GCCs can leverage partner ecosystems to enhance innovation
Explore how GCCs boost innovation by partnering with ecosystems. Learn about collaboration models and the benefits of strategic partnerships.
EY GCC Conclave 2024 – Bengaluru
Join us at the EY GCC Conclave 2024 Bengaluru to hear from industry experts on how Bengaluru is emerging as a destination of choice for global organizations.
Bengaluru, IN
Why companies leverage GCCs to establish in-house Centres of Excellence
Explore why firms expand Global Capability Centers (GCCs) into in-house Centres of Excellence (CoEs) as innovation hubs to drive efficiency and growth.
Embracing the future: GCCs spearheading innovation with new-age services
Discover how GCCs are diversifying their suite of offerings by adding new-age services to their service portfolio.
Join us at EY GCC GenAI Conclave, India’s flagship event for GCC leaders exploring trends and insights shaping the future of Global Capability Centers.
Bengaluru, IN
How can GCCs help organizations unlock the power of data?
Discover how GCCs empower organizations with data-driven insights and strategic growth. Unlock the full potential of data today.
How can Global Capability Centers continuously reinvent to deliver value?
Maximize GCC operations' value with evolving strategies for ongoing performance improvement. Unlock growth potential with effective GCC management.
ESG excellence: Unlocking potential through GCCs
With ESG becoming strategic business priority, GCCs in India must seize this moment and proactively develop ESG capabilities to drive the global ESG agenda.
How can GCCs enable organizations to be more customer-centric?
EY highlights how GCCs continue to flex their capabilities, which they must leverage as a key pivot in building organizational customer centricity.
Humans@Center: How connected experiences can elevate talent acquisition
EY highlights the impact of the Humans@Center levers on employee experience through talent acquisition in GCCs.
How GCCs are evolving into global value organizations
EY highlights the impact of the Humans@Center levers on employee experience through talent acquisition in GCCs.
How India is gearing up for a US$110b GCC industry by 2030
Explore how GCCs in India are poised to become more critical to global IT and business services by 2030 - understand the evolving GCC landscape in India.
EY GCC Conclave 2023 – Hyderabad
Join us at the EY GCC Conclave 2023 Hyderabad to hear from industry experts on how Hyderabad is emerging as a destination of choice for global organizations.
Hyderabad, IN
How are GCCs delivering value while optimizing cost and operations in a changing environment?
Find out how GCCs have a seat at the elusive strategy table and are focusing more on value adding niche capabilities amid increasing overall cost.
Exploring the shift: GCCs moving to Tier-2 cities for cost and talent advantages
EY highlights the rise of Tier-2 cities as attractive GCC locations due to talent availability, lower costs, and improved infrastructure and social security.
Digitalizing India: a force to reckon with
Learn how digitization in India & its adoption by people, provides India with a unique competitive advantage for growing business along with reducing cost.
Why is reimagining procurement through the Global Business Services model the need of the hour?
Discover how technology will remain a key enabler to operationalizing a GBS model. Learn more about G.BS procurement.
How India is emerging as the world’s technology and services hub
Discover how India can become a technology hub in the world. Learn more about it in the latest report India@100.
Decoding the key regulatory reporting themes for financial services GCCs in India
Explore key themes in regulatory reporting - EU COREP, managed by India shared services centres for global financial firms & how reporting drives insights.
How can GCCs build operational resilience to stand firm on shifting sands?
EY has identified the key areas for GCC leaders to focus on to strengthen operational resilience. Learn more about the operational resilience strategy.
How can GCCs drive the ESG agenda in your organization?
Transform your sustainability function by creating a central team that seamlessly works with other functions to deliver the best ESG outcomes.
How is data driving a new order for global capability centers (GCCs)?
Discover how GCCs are setting up centres of excellence that house experienced data scientists and engineers that are analysing volumes of data.
GCCs are bridging the talent gap amidst the great resignation
Discover how GCCs are evolving into strategic partners for parent organizations, showcasing initiatives that strengthen their roles in business transformation.
Top trends of Global Capability Centers in India for 2022
Watch out for the top trends of Global Capability Centers in India for 2022. Learn more about future growth for GCCs.
How can Global Capability Centers reshape today to reinvent tomorrow?
The GCC Pulse survey 2021 offers strategic insights for industry leaders to shape future strategies on digital adoption, work evolution, and enterprise risks.
How EY can help
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Welcome to an exclusive video series by EY India where we dive into the strategies and best practices driving the success of Global Capability Centers (GCCs) in the financial sector.
Read more -
Join EY GCC Exchange: A quarterly series where industry leaders discuss trends, challenges, and opportunities shaping the future of Global Capability Centers (GCCs).
Read more -
Our Global Capability Centers(GCC) Advisory practice, led by a team of professionals can help your business be future-ready for the digital disruption.
Read more -
Global Capability Center-as-a-Service (CaaS) at EY offers end‑to‑end GCC setup, scaling & transformation solutions to drive strategic innovation & growth.
Read more
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