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EY GCC Exchange: Video series
EY GCC Exchange is a quarterly roundtable series that brings together industry leaders for dynamic discussions on the evolving Global Capability Center (GCC) landscape. Each session highlights a key theme shaping the future of GCCs, exploring challenges, opportunities, and trends to foster collaboration and drive actionable insights.
Kicking off with our first session on real estate, we will examine its impact on GCC expansion, talent strategy, and innovation. Stay tuned as we uncover perspectives that will shape the next phase of GCC growth.
Watch our video series
Academia and Industry: Shaping Future-Ready Talent for GCCs
In this conversation, Arindam Sen, Partner and GCC Leader (TMT) – EY India, leads a discussion with Prof. Rahul Dighe, Program Chair, MBA Technology Management, TAPMI Bengaluru, and Prof. (Dr) Partha Sharathi Mallick, Pro Vice Chancellor, VIT. The discussion explores how academia is transforming talent at the grassroots to meet GCC requirements, with a focus on critical future skills, curriculum evolution, employability, multicultural readiness, and the expanding role of industry–academia collaboration in enabling long-term career growth.
Rewriting real estate for GCC innovation
In this episode, Arindam Sen, Partner and GCC Leader (TMT) – EY India, leads a dynamic conversation on the evolving role of real estate in enabling Global Capability Centers (GCCs) in India. He is joined by Krishnaswamy Nagarajan (MCR), COO, Tablespace, Parul Thakur Business Head, COWRKS, Thripti George, Senior Director, India, JLL. The panel explores the growing focus on sustainable infrastructure, the shift toward employee-centric workspace design, and the potential of tier-2 cities in the future GCC roadmap.
Our latest thinking
Future of pay: How compensation is evolving in 2026 and beyond
Listen to our podcast on compensation models evolving from role‑based structures to skill‑led, performance‑driven and data‑enabled rewards frameworks.
30m 26s
How competitive compensation is reshaping the future of pay
India’s new labour codes and digital shifts are reshaping pay: skills-based, performance-linked, and data-driven total rewards for 2026.
How India GCCs are powering core industry processes in Retail and CPG sector
India’s GCCs are powering global Retail and CPG brands through AI, analytics, merchandizing, marketing, customer service and store operations transformation.
How Eastern India can lead the next GCC wave
Eastern India is emerging as a strategic GCC hub as enterprises shift to intelligence-led models powered by AI, data and automation, with Kolkata at the core.
EY GCC Conclave 2026 – Chennai
Join the EY GCC GenAI Conclave 2026 to hear insights from industry leaders, explore flagship GCC trends and address pressing issues shaping organizations.
Chennai, IN
India’s GCCs are leading the shift to Intelligent, AI-native enterprises
India’s GCCs are evolving from cost hubs to global innovation leaders, driving AI adoption, digital transformation, and enterprise strategy.
Incentive insights: Overview of key tax incentives in Maharashtra’s GCC Policy 2025
Discover how Maharashtra’s GCC Policy 2025 provides capital subsidy, payroll support, power-tariff relief and interest incentives to drive global investment.
8m 46s
How financial services are strategically investing in technology
Read how financial services firms are investing in tech along with ROI alignment, cybersecurity, technologies like GenAI, quantum computing and sustainable tech.
14m 18s
From pilots to scale: How financial services firms invest in technology
FS firms in 2025 focused on cloud, AI, cybersecurity, core modernization, and customer experience; 2026 priorities shift to ROI, governance, and cost optimization.
EY GCC Conclave 2025 – Bengaluru
Join EY GCC Conclave 2025 in Bengaluru to explore emerging technologies, innovation, future of work with 70+ speakers, 400+ GCCs, 1,000+ participants across 6 cities.
Bengaluru, IN
How do global capability centers drive compliance and efficiency in intercompany processes?
Read how GCCs can manage intercompany processes, prevent piling up of intercompany balances and optimize processes from purchase order stage to month-end close.
How GCCs in India are shaping the future of the Life Sciences industry
Explore how India’s GCCs are transforming future of life sciences from handling core and enabling functions to driving innovation, outcome-oriented growth.
How financial services are adapting to global outsourcing trends
Explore GBS evolution in financial services, addressing regulatory challenges, digital transformation, and AI innovation for operational excellence.
EY GCC Conclave 2025 – Hyderabad
Experience the EY GCC Conclave, uniting GCC leaders across six cities to discuss AI, innovation, future of work, and trends shaping today’s GCCs.
Hyderabad, IN
Discover how banks and GCCs leverage data lineage beyond compliance, transforming it into a strategic enabler for governance, risk management, and decision-making.
Redefining global privacy: The critical role of India’s GCCs
Explore the growing need for Privacy Centers of Excellence in India's GCCs, leveraging top talent, cost-effective operations, and robust data protection laws. Learn more.
How GenAI can drive innovation in contract management and deliver value
Discover how Generative AI can revolutionize contract management, boosting efficiency, reducing risks, and unlocking new value.
How GCCs can leverage partner ecosystems to enhance innovation
Explore how GCCs boost innovation by partnering with ecosystems. Learn about collaboration models and the benefits of strategic partnerships.
EY GCC Conclave 2024 – Bengaluru
Join us at the EY GCC Conclave 2024 Bengaluru to hear from industry experts on how Bengaluru is emerging as a destination of choice for global organizations.
Bengaluru, IN
Why companies leverage GCCs to establish in-house Centres of Excellence
Explore why firms expand Global Capability Centers (GCCs) into in-house Centres of Excellence (CoEs) as innovation hubs to drive efficiency and growth.
Embracing the future: GCCs spearheading innovation with new-age services
Discover how GCCs are diversifying their suite of offerings by adding new-age services to their service portfolio.
Join us at EY GCC GenAI Conclave, India’s flagship event for GCC leaders exploring trends and insights shaping the future of Global Capability Centers.
Bengaluru, IN
How can GCCs help organizations unlock the power of data?
Discover how GCCs empower organizations with data-driven insights and strategic growth. Unlock the full potential of data today.
How can Global Capability Centers continuously reinvent to deliver value?
Maximize GCC operations' value with evolving strategies for ongoing performance improvement. Unlock growth potential with effective GCC management.
ESG excellence: Unlocking potential through GCCs
With ESG becoming strategic business priority, GCCs in India must seize this moment and proactively develop ESG capabilities to drive the global ESG agenda.
How can GCCs enable organizations to be more customer-centric?
EY highlights how GCCs continue to flex their capabilities, which they must leverage as a key pivot in building organizational customer centricity.
Humans@Center: How connected experiences can elevate talent acquisition
EY highlights the impact of the Humans@Center levers on employee experience through talent acquisition in GCCs.
How GCCs are evolving into global value organizations
EY highlights the impact of the Humans@Center levers on employee experience through talent acquisition in GCCs.
How India is gearing up for a US$110b GCC industry by 2030
Explore how GCCs in India are poised to become more critical to global IT and business services by 2030 - understand the evolving GCC landscape in India.
EY GCC Conclave 2023 – Hyderabad
Join us at the EY GCC Conclave 2023 Hyderabad to hear from industry experts on how Hyderabad is emerging as a destination of choice for global organizations.
Hyderabad, IN
How are GCCs delivering value while optimizing cost and operations in a changing environment?
Find out how GCCs have a seat at the elusive strategy table and are focusing more on value adding niche capabilities amid increasing overall cost.
Exploring the shift: GCCs moving to Tier-2 cities for cost and talent advantages
EY highlights the rise of Tier-2 cities as attractive GCC locations due to talent availability, lower costs, and improved infrastructure and social security.
Digitalizing India: a force to reckon with
Learn how digitization in India & its adoption by people, provides India with a unique competitive advantage for growing business along with reducing cost.
Why is reimagining procurement through the Global Business Services model the need of the hour?
Discover how technology will remain a key enabler to operationalizing a GBS model. Learn more about G.BS procurement.
How India is emerging as the world’s technology and services hub
Discover how India can become a technology hub in the world. Learn more about it in the latest report India@100.
Decoding the key regulatory reporting themes for financial services GCCs in India
Explore key themes in regulatory reporting - EU COREP, managed by India shared services centres for global financial firms & how reporting drives insights.
How can GCCs build operational resilience to stand firm on shifting sands?
EY has identified the key areas for GCC leaders to focus on to strengthen operational resilience. Learn more about the operational resilience strategy.
How can GCCs drive the ESG agenda in your organization?
Transform your sustainability function by creating a central team that seamlessly works with other functions to deliver the best ESG outcomes.
How is data driving a new order for global capability centers (GCCs)?
Discover how GCCs are setting up centres of excellence that house experienced data scientists and engineers that are analysing volumes of data.
GCCs are bridging the talent gap amidst the great resignation
Discover how GCCs are evolving into strategic partners for parent organizations, showcasing initiatives that strengthen their roles in business transformation.
Top trends of Global Capability Centers in India for 2022
Watch out for the top trends of Global Capability Centers in India for 2022. Learn more about future growth for GCCs.
How can Global Capability Centers reshape today to reinvent tomorrow?
The GCC Pulse survey 2021 offers strategic insights for industry leaders to shape future strategies on digital adoption, work evolution, and enterprise risks.
How EY can help
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Welcome to an exclusive video series by EY India where we dive into the strategies and best practices driving the success of Global Capability Centers (GCCs) in the financial sector.
Read more -
Our Global Capability Centers(GCC) Advisory practice, led by a team of professionals can help your business be future-ready for the digital disruption.
Read more -
Global Capability Center-as-a-Service (CaaS) at EY offers end‑to‑end GCC setup, scaling & transformation solutions to drive strategic innovation & growth.
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Join Arindam Sen, EY India Partner & GCC Sector Lead, in a video series with top leaders on global capability centres highlighting growth & future trends.
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