EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Recent Searches
EY has been named a leader in GCC “Design & Setup” and “Optimization & Enhancement” Services in the ISG Provider Lens™ Study 2025.
EY has been ranked #1 in “Design & Setup” and “Optimization and Enhancement” in the ISG Provider Lens™ Report 2025 for Global Capability Centers (GCC) Services. This recognition reinforces our leadership in helping organizations establish, optimize, and scale their GCCs by delivering cutting-edge solutions, AI-driven transformation, and workforce innovation.
The “GCC Design and Setup” quadrant evaluates providers that assist in establishing and scaling GCCs by offering strategic advice, operational design, regulatory compliance, and tax consulting. The strengths of EY in this category include end-to-end GCC setup services, such as advisory, location strategy, tax structuring, and talent acquisition, supported by its Capability Center as a Service (CaaS) model for scalability.
The “Optimization and Enhancement” quadrant evaluates providers that optimize GCCs by driving excellence through automation, digital transformation, and process streamlining. Our strengths in this category include embedding AI-driven process automation to enhance operations across finance, procurement, HR, and IT along with a focus on strategic talent upskilling and custom learning frameworks.
Maria Saggese, Partner and GBS Global & EMEIA Solution Leader, stated that GBS and GCCs have transcended their traditional support roles; they are now pivotal enablers of enterprise transformation and growth. This recognition from the ISG Provider Lens™ Study reflects our commitment to helping clients shape the future with confidence by building next-gen GBS/GCC capabilities, attracting future-ready talent, and delivering lasting enterprise value.
Manoj Marwah, Partner and FS GCC Consulting Leader, EY India, added, “This recognition underscores our two-decade commitment to shaping the GCC ecosystem and our deep sectoral expertise across financial services, healthcare, oil & gas, and more."
Arindam Sen, Partner and GCC Sector Lead – Technology, Media & Entertainment, and Telecommunications, EY India, said, “With deep expertise across industries and a strong track record of successful transformations, at EY, we are proud to be at the forefront of shaping the future of GCCs in India.”
Our approach transcends the traditional model of GCCs as cost centers, focusing instead on transforming them into hubs of excellence that contribute to the strategic goals of the organization. This involves helping our clients design a bold GCC vision and establishing GCCs not only in major cities but also in Tier II and Tier III cities, tapping into the rich talent pool and growth potential of these regions. The firm also offers a tailored solution called ‘Capability Center-as-a-Service (CaaS),’ designed to address the diverse needs of GCCs, from setup to scaling to transformation. Chosen by over 300 multinational clients, the solution integrates deep expertise across tax, strategy and transformation, transition, and operations, utilizing proven delivery methodologies that realize clients' transformational visions.
In 2024, EY was recognized as a Leader in the Everest Group’s GCC Setup Capabilities in India - Provider PEAK Matrix® Assessment. EY stood out for its expertise in helping organizations establish and transform GCCs in a rapidly evolving business environment. The firm was also named Leader in the 2024 PeMa Quadrant for Top GCC Service Providers in India by AIM Research.
How EY can help
-
Welcome to an exclusive video series by EY India where we dive into the strategies and best practices driving the success of Global Capability Centers (GCCs) in the financial sector.
Read more -
Our Global Capability Centers(GCC) Advisory practice, led by a team of professionals can help your business be future-ready for the digital disruption.
Read more -
Global Capability Center-as-a-Service (CaaS) at EY offers end‑to‑end GCC setup, scaling & transformation solutions to drive strategic innovation & growth.
Read more -
Join Arindam Sen, EY India Partner & GCC Sector Lead, in a video series with top leaders on global capability centres highlighting growth & future trends.
Read more
Our latest thinking
EY GCC Conclave 2025 – Hyderabad
Experience the EY GCC Conclave, uniting GCC leaders across six cities to discuss AI, innovation, future of work, and trends shaping today’s GCCs.
Hyderabad, IN
Discover how banks and GCCs leverage data lineage beyond compliance, transforming it into a strategic enabler for governance, risk management, and decision-making.
Redefining global privacy: The critical role of India’s GCCs
Explore the growing need for Privacy Centers of Excellence in India's GCCs, leveraging top talent, cost-effective operations, and robust data protection laws. Learn more.
How GenAI can drive innovation in contract management and deliver value
Discover how Generative AI can revolutionize contract management, boosting efficiency, reducing risks, and unlocking new value.
How GCCs can leverage partner ecosystems to enhance innovation
Explore how GCCs boost innovation by partnering with ecosystems. Learn about collaboration models and the benefits of strategic partnerships.
EY GCC Conclave 2024 – Bengaluru
Join us at the EY GCC Conclave 2024 Bengaluru to hear from industry experts on how Bengaluru is emerging as a destination of choice for global organizations.
Bengaluru, IN
Why companies leverage GCCs to establish in-house Centres of Excellence
Explore why firms expand Global Capability Centers (GCCs) into in-house Centres of Excellence (CoEs) as innovation hubs to drive efficiency and growth.
Embracing the future: GCCs spearheading innovation with new-age services
Discover how GCCs are diversifying their suite of offerings by adding new-age services to their service portfolio.
Join us at EY GCC GenAI Conclave, India’s flagship event for GCC leaders exploring trends and insights shaping the future of Global Capability Centers.
Bengaluru, IN
How can GCCs help organizations unlock the power of data?
Discover how GCCs empower organizations with data-driven insights and strategic growth. Unlock the full potential of data today.
How can Global Capability Centers continuously reinvent to deliver value?
Maximize GCC operations' value with evolving strategies for ongoing performance improvement. Unlock growth potential with effective GCC management.
ESG excellence: Unlocking potential through GCCs
With ESG becoming strategic business priority, GCCs in India must seize this moment and proactively develop ESG capabilities to drive the global ESG agenda.
How can GCCs enable organizations to be more customer-centric?
EY highlights how GCCs continue to flex their capabilities, which they must leverage as a key pivot in building organizational customer centricity.
Humans@Center: How connected experiences can elevate talent acquisition
EY highlights the impact of the Humans@Center levers on employee experience through talent acquisition in GCCs.
How GCCs are evolving into global value organizations
EY highlights the impact of the Humans@Center levers on employee experience through talent acquisition in GCCs.
How India is gearing up for a US$110b GCC industry by 2030
Explore how GCCs in India are poised to become more critical to global IT and business services by 2030 - understand the evolving GCC landscape in India.
EY GCC Conclave 2023 – Hyderabad
Join us at the EY GCC Conclave 2023 Hyderabad to hear from industry experts on how Hyderabad is emerging as a destination of choice for global organizations.
Hyderabad, IN
How are GCCs delivering value while optimizing cost and operations in a changing environment?
Find out how GCCs have a seat at the elusive strategy table and are focusing more on value adding niche capabilities amid increasing overall cost.
Exploring the shift: GCCs moving to Tier-2 cities for cost and talent advantages
EY highlights the rise of Tier-2 cities as attractive GCC locations due to talent availability, lower costs, and improved infrastructure and social security.
Digitalizing India: a force to reckon with
Learn how digitization in India & its adoption by people, provides India with a unique competitive advantage for growing business along with reducing cost.
Why is reimagining procurement through the Global Business Services model the need of the hour?
Discover how technology will remain a key enabler to operationalizing a GBS model. Learn more about G.BS procurement.
How India is emerging as the world’s technology and services hub
Discover how India can become a technology hub in the world. Learn more about it in the latest report India@100.
Decoding the key regulatory reporting themes for financial services GCCs in India
Explore key themes in regulatory reporting - EU COREP, managed by India shared services centres for global financial firms & how reporting drives insights.
How can GCCs build operational resilience to stand firm on shifting sands?
EY has identified the key areas for GCC leaders to focus on to strengthen operational resilience. Learn more about the operational resilience strategy.
How can GCCs drive the ESG agenda in your organization?
Transform your sustainability function by creating a central team that seamlessly works with other functions to deliver the best ESG outcomes.
How is data driving a new order for global capability centers (GCCs)?
Discover how GCCs are setting up centres of excellence that house experienced data scientists and engineers that are analysing volumes of data.
GCCs are bridging the talent gap amidst the great resignation
Discover how GCCs are evolving into strategic partners for parent organizations, showcasing initiatives that strengthen their roles in business transformation.
Top trends of Global Capability Centers in India for 2022
Watch out for the top trends of Global Capability Centers in India for 2022. Learn more about future growth for GCCs.
How can Global Capability Centers reshape today to reinvent tomorrow?
The GCC Pulse survey 2021 offers strategic insights for industry leaders to shape future strategies on digital adoption, work evolution, and enterprise risks.