Workforce Analytics

In a disrupted business landscape, it’s critical your workforce has the right size, shape, mix and capabilities. People analytics provides data-driven insight for workforce strategy and planning, so that talent can be managed and developed to deliver clear business outcomes.

What EY can do for you

Workforce Analytics

Whether in the course of a change program or as part of business as usual, having day-to-day insight into workforce activities and sentiments can increase the reliability of your project timescales and support accurate reporting and effective management.

We can help you establish reliable and dynamic forecasting tools and methodologies that can provide near real-time data insights, informing regular action planning, reporting and ongoing program oversight.

Strategic Workforce Planning

To execute your business strategy, you need to have the right people, in the right place, doing the right thing at the right time and at the right price. To achieve that, you need informed and data-driven strategic workforce planning.

We can help your organization identify and set up systems to determine the workforce it needs to execute its strategy, fulfill its organizational vision and achieve its business goals.

Workforce Acquisition Strategy and Operating Model

Changing workforce environments are forcing organizations to rethink their permanent and contingent workforce management.

We can help you assess and redesign your business talent supply chain and workforce acquisition operating model and programs, increasing your organization’s ability to secure the right mix of workforce capabilities to achieve your business ambitions.

Talent Acquisition

Considering your people as part of an integrated business strategy can give you a competitive advantage by helping you get the right talent, with the right skills, for the right cost.

However, according to the Global Capital Confidence Barometer, 55% of employers are struggling to identify and hire people with the necessary skills.

Bringing together the right talent with the right capabilities and the right job opportunities is a crucial part of achieving organizational goals. The technology is increasingly available to help your organization do just that, by automating repetitive tasks, enabling your workforce to make more insight-driven decisions, and freeing up your people’s time to focus on the more human aspects of their jobs. 

We can help you to evaluate existing and future staffing needs, to identify growing skills gaps, and to choose and help implement technology to assess and screen candidates for skill and culture fit.

EY Spotmentor Digital Learning Solutions

EY Spotmentor empowers organizations, governments and industry bodies to acquire future skills by identifying and closing skills gaps through its automated, real time, market leading AI algorithms.

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EY TalentMiner - Artificial Intelligence (AI) based Digital Hiring Solution

An AI-powered digital accelerator that helps organizations reduce time to hire, improve candidate experience and enhance quality of hire.

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The better the question. The better the answer. The better the world works.

Case study: How a telecom major reimagined future of work

To imbibe future skills, one of Asia’s leading telecommunications groups set-up a sales and digital skills academy to transform their workforce.

The better the question. The better the answer. The better the world works.

How can you upskill the workforce for work reimagined?

Lack of centralization and standardization of learning programs posed a challenge for the business.

With the rapid shift in customer expectations and the changing telecom environment, a leading multinational telecommunications groups in Asia recognized the need to enhance their organizational capability and upskill their sales and digital workforce. The key challenges included the lack of a scalable model for learning and development, multiple disparate learning processes, generic learning tracks and inadequate measurement of outcomes from existing learning programs. This necessitated the client to centralize, standardize and streamline their learning processes across its operating units based in different geographical markets.

Future of work
The better the question. The better the answer. The better the world works.

A virtual learning academy drives future skills at scale.

Hyper personalized learning pathways are curated using an AI-based technology platform.

With the objective to build a best-in-class learning academy, the telecom giant brought EY on-board to achieve the following aspirations:

  • Inculcate future-ready and high impact skill-sets within the sales and digital workforce
  • Facilitate meaningful career experiences with the right mix of business and technical skills
  • Enhance employee skills levels to reach global industry standards

To realize the client’s aspirations, EY embarked on an eight-month long talent transformation initiative, leveraging EY Spotmentor, an AI-driven integrated skills, learning and careers platform. With a six-stage process, this cloud-based SaaS technology platform became the bedrock for the upskilling and reskilling process. 

  1. Market skills benchmarking: EY Spotmentor tool assessed job descriptions in the telecom sector to identify emerging, current and declining skills along with the proficiency levels for the designated roles. Basis this assessment, success profiles (target capabilities for each role) were developed for the different roles.
  2. Skills assessment:  A group of 600 participants were identified for a pilot project. EY conducted a pre-learning assessment leveraging its digital accelerator, Competency Connect, to run virtual assessments for the identified participants. Assessment results were integrated with EY Spotmentor’s assessment framework to identify a comprehensive skill profile of every user. The assessment module baselined the current skill levels and subsequently identified developmental areas by comparing the assessment results to success profiles.
  3. Designing a holistic learning framework: EY subject matter experts equipped with consulting and technology domain capabilities came together to design a comprehensive learning framework, comprising of a self-paced online learning component, instructor-led live virtual sessions and a live project. Based on the framework, learning design principles were developed for over 20 job roles across sales and digital-led domains.
  4. Rolling-out personalized learning pathways:  Basis the skill gap and the learning framework, EY Spotmentor curated personalized learning pathways by sourcing content from multiple external sources, which was personalized for each participant.
  5. Post-learning skills assessment: A post-learning assessment was conducted for all the participants through the AI-driven platform. The assessment was followed by a manager validation step to check the level of skills for each individual. This helped in measuring the skill development progress for each participant.
  6. Measuring impact:  EY identified success metrics such as program feedback, improvement in skill levels and the ROI from the program leveraging data analytics. The metrics were tracked and the program was fine-tuned to ensure the achievement of the desired outcomes.
Enterprise learning
The better the question. The better the answer. The better the world works.

Imbibing future-ready capabilities across multiple geographies with EY Spotmentor.

The talent transformation process was backed by a comprehensive learning design and implementation mechanism, coupled with EY’s industry leading digital platforms.

The virtual learning academy helped the client to centralize and streamline the learning process across its seven business units, spread in different geographies.

Key outcomes derived:



participants across the enterprise with hyper personalized learning pathways

Curated over


learning modules with 2500+ learning hours for 20 job roles

As a result of this overall talent transformation initiative, meaningful career experiences were delivered to the participants, which further enhanced their skill proficiencies in sales and digital-led roles.

(Contributors include Choy Huat, Ankit Verma, Sarfraz Taj, Deepak Singh, Vidya A Mohan, Hsiao Chin Liew, Sarah Tay.)

Future ready transformation

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