Accelerating digital transformation with AI

In Consulting

EY ASpace is a unique enterprise Artificial Intelligence (AI) and Automation platform that empowers enterprises to rapidly adopt and scale AI-based solutions, resulting in faster, smarter and future ready businesses.

Related topics Consulting AI Emerging technology Digital Automation

The team

Mahesh Makhija

Mahesh Makhija

EY India Technology Consulting Leader

Vijay Bhaskaran

Vijay Bhaskaran

EY India Automation and Artificial Intelligence Leader

In a highly competitive, global business environment that’s moving faster than ever before, transforming by automating intelligently with artificial intelligence (AI) is the need of the hour. The promise of speed, ease and cost optimization while simplifying complex processes and systems is putting AI in the driver’s seat of organization’s digital transformation.

However, AI adoption in India has been more measured as businesses face challenges, which do not enable them to scale from proof-of-concept to production-grade deployment. Some of the challenges faced by organizations in enterprise AI adoption are:

  • Long AI solution development timelines
  • Data security and privacy concerns
  • Inability to scale from proof-of-concept to production
  • Challenges in creating multiple point solutions
  • Inability to drive direct business consumption

How can EY Artificial intelligence platform, ASpace help

Built on advanced machine learning algorithms and AI models, EY ASpace provide a tailor-made suite of AI solutions specifically designed for enterprise needs. Designed for Data Scientists, Function Heads and Centers of Excellence, ASpace serves as an enterprise-grade platform that can transform the way businesses operate, deliver customer experience, minimize costs, and enhance compliance thus providing a significant competitive edge.

With 30+ pre-built ready-to-deploy solutions, EY ASpace can help you accelerate and help scale AI adoption throughout your organization. It not only enables end to end automation of business processes but also reduces time to deploy AI solutions from months to days.

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Key features of ASpace
  • Built on a powerful suite of 100+ advanced machine learning algorithms and AI models
  • Can be hosted on-premise ensuring data security
  • Ability to create custom solutions over and above 30+ ready to deploy solutions across business processes
  • Combines advanced AI capabilities such as machine learning, deep learning, knowledge extraction, natural language processing, computer vision, thereby, enabling you to create the right solution for your business challenges
  • Automated AI lifecycle for deployment and monitoring
  • Safe and secure integration with enterprise data and applications
Unique Characteristics

AI solutions built on ASpace:

  • Covid-19 response

    AI solutions to help enterprises respond to the COVID-19 pandemic and enable them to prepare for work from home scenarios with Trust AI Face ID solution or return to work with COVID-19 Care Risk AI solution, Covid-19 Care Compliance AI solution and Contactless Salesman AI solution

  • Hospitals

    AI solutions built to aid in cost management and patient experience across the hospital value chain by analyzing anomalies in a hospital’s consumption, predicting patient bills and assisting in creation of EMRs

  • Interaction experience

    AI solutions built to improve the interaction experience between an enterprise and its customers or partners by analyzing customer sentiments, assisting in categorizing product reviews or automating interactions with vendors or partners

  • Finance functions

    AI solutions built to improve the productivity of finance and support functions by automating some of the effort intensive and intelligence driven activities related to KYC documents content extraction, invoice extraction, document language translation, preventing fraud transaction outlier detection and collections assistant for improving cashflows

  • Retail and consumer products

    AI solutions built across the entire retail value chain from AI-based Contactless Salesman solution to automate order placement between retailers and distributors, to solutions such as automated stock monitoring at an aisle in a retail store and attire-based automated compliance check

ASpace has helped organizations minimise costs, improve products, enhance customer experience and stay compliant:

87%

accuracy in product reviews to help a global electronics company improve its products

93%

increase in efficiency with automated triaging and ticket creation based on customer e-mails

100%

audit compliance at a global manufacturing company to plug revenue leakage

12%

cost reduction by identifying anomalies in material consumption

72%

increase in efficiency with automated conversations with vendors for an IT company

Learn how EY ASpace can help you build a faster, smarter and future-ready business

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Take advantage of the AI opportunity with EY ASpace

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The better the question. The better the answer. The better the world works.

Case study: How AI helped an IT major improve its vendor interaction experience

A global IT company strengthened its vendor relationships through improved quality of interactions and minimized operational costs

The better the question. The better the answer. The better the world works.

Are you supporting tomorrow's vendor management with yesterday's technology?

Vendor management receives a technology transformation with AI.

A major IT services company was facing challenges to maintain relationships with its diverse network of over 15,000 vendors, resulting in non-adherence to service delivery agreements. Effective vendor management is key to reducing costs, driving service excellence and mitigating risks.

Since the vendors were spread across multiple regions, effectively addressing the large volume of queries in multiple languages was challenging for the organization leading to poor vendor experiences. This not only had a negative impact on vendor satisfaction levels but also resulted in several contracts with the same vendor or disparate transactions with multiple vendors. Such setbacks caused delays in project completion timelines with lower customer satisfaction levels.

EY was appointed to provide a scalable solution that could meet the rising demands of the organization’s complex supplier ecosystem and support in managing it effectively.

Vendor management - Technology transformation with AI
The better the question. The better the answer. The better the world works.

Providing an Artificial Intelligence enabled interactive experience

EY developed an agile vendor management solution on ASpace to respond to vendor queries on a real-time basis

EY ASpace, an enterprise Artificial Intelligence (AI) and automation platform equipped the organization with new technology capabilities that helped in effectively managing a complex multi-vendor ecosystem. Built on advanced machine learning algorithms and AI models, EY ASpace offered a tailor-made suite of AI solutions and deployed an on-premise multi-channel, multi-lingual chatbot.

The solution comprised a robust AI engine, capable of interpreting the inputs received from different vendors and responding intelligently by interfacing with various other enterprise applications.  The combined vision of the organization and EY was to create an AI powered digital workforce that augments human input and creates a better user experience with minimal operating expenditures.

EY ASpace not only enabled end-to-end automation but also offered complete data privacy with on-premise installation.

How EY can help

Accelerating digital transformation with AI

EY ASpace is a unique enterprise Artificial Intelligence (AI) and Automation platform that empowers enterprises to rapidly adopt and scale AI-based solutions, resulting in faster, smarter and more future ready businesses. Built on advanced machine learning algorithms and AI models, ASpace enables end-to-end automation while providing complete data privacy with on-premise installation.

Read more
Our constant endeavour is to help businesses build their own automation capabilities to improve governance, reduce costs and create long term value. Through ASpace we helped our IT client resolve vendor queries around the clock, resulting in a significant manual effort reduction and enhanced vendor experience.
Vijay Bhaskaran
EY India Automation and Artificial Intelligence Leader

The deployment of EY ASpace helped the IT multinational to:

  • Provided its vendors a choice of communication channels to have their queries addressed
  • Drastically reduced the response time from several days to just a few minutes
  • Enable secure vendor access through a multifactor authentication mechanism
  • Save expenditure by eliminating the need to have a multi-lingual team to respond to vendors from various geographies

The EY team enabled the organization to implement a unified system capable of addressing any vendor query in a short span of time leading to a significantly improved vendor experience.

An agile vendor management solution on ASpace
The better the question. The better the answer. The better the world works.

A smart experience that is better for vendors and the business

Deployment of ASpace resulted in an improved vendor experience score and reduction in manual effort

With the vendor management solution powered by EY ASpace, the IT services firm witnessed:

15000+

vendors reached via automated interactions

4000+

queries addressed on an average per day

70%

reduction in manual effort

80%

improvement of Net Promoter Score

EY ASpace powered the organization to take appropriate measures for controlling costs, reducing potential risks related to vendors, ensuring excellent service deliverability while enhancing the overall vendor experience.

It not only offered an automated vendor helpdesk to employees with minimal human effort but also provided the vendors an easy but fully secure access to information related to payment advice, tax etc.

An improved vendor experience score via ASpace

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