COVID-19 enterprise resilience

We know we can't control the forces of nature, but we can control how we respond. Supported by our latest insights, the EY Enterprise Resilience Framework helps you enhance your business’s resilience and reframe your future – now, next and beyond.

Contact us for support through these volatile times

    The better the question. The better the answer. The better the world works.

    Setting up a Finance Global Capability Centre (GCC) during COVID-19

    We helped a US-based home improvement company migrate their finance business processes to a GCC in India during COVID-19 lockdown.

    The better the question. The better the answer. The better the world works.

    How to set-up and migrate GCC processes during the pandemic?

    Migrating processes from the US and Canada to a GCC in India posed a challenge during COVID-19.

    A home improvement company, based in the US, engaged EY to set-up their offshore finance GCC and transition processes from the US and Canada to India. The current business process offshoring migration posed several challenges, including non-standard business processes and policies, data migration from multiple systems and technologies, sub-optimal organizational structure and non-standard process documentation. Despite the COVID-19 crisis, the engagement continued since other external factors rendered the migration timelines as non-negotiable. The company, therefore, needed hands-on support to strategize, plan, design, implement and transition the processes to their GCC.

    How EY migrate GCC processes during a pandemic
    The better the question. The better the answer. The better the world works.

    EY provided end-to-end support for the GCC migration

    Despite aggressive timelines, EY migrated processes to the GCC through application of its 4-A model.

    EY helped establish the company’s finance processes at the GCC in India. It provided a full-service migration, including planning, designing, strategizing, transitioning and training of employees, and implementing automation solutions. An aggressive timeline, along with the COVID-19-led lockdown, added complexity to the task. We implemented our process migration expertise and virtual capabilities through a 4-A strategy.

    4A MODEL for migrating GCC operations for a US based company during the pandemic
    EY provided end-to-end support for the GCC migration
    The better the question. The better the answer. The better the world works.

    The GCC provides future-ready performance and control standards

    The migration incorporates continuous improvements and automation opportunities for better efficiency.

    EY facilitated transition of more than 250 full-time equivalents (FTEs) and more than 90 processes from the US and Canada to India. Besides building a strong operating structure with key performance indicators (KPIs) and service level agreements (SLAs), the migration was characterized by the following:

    Transition 250 FTEs from USA and Canada to India

    As a full-service partner, EY undertook complete responsibility of not just the strategic aspects of the transition, but also the tactical – from implementing performance management frameworks to home-delivery of laptops and dongles.

    Future-ready performance and control standards
    Resilient enterprise: Globe
    Resilient enterprise: Leading through uncertainty and complexity: Business Disruption
    Employee health and wellbeing
    Talent and workforce
    Customer and brand
    Financial and investor
    Risk
    Government and public
    policy
    Technology and infosec
    Insurance and legal disputes
    Supply chain and global
    trade

    COVID-19 Enterprise Resilience Framework

    Resilient enterprise

    Our framework identifies nine areas businesses can address to build a structured and comprehensive approach to crisis management and business resilience.

    Navigate the nine dimensions of our framework, or find out more about our Enterprise Resilience Tool.

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    Employee health and wellbeing

    What matters most:

    • Promoting employee safety and wellbeing
    • Public health information
    • Support for impacted employees
    Explore

    Talent and workforce

    What matters most:

    • Employee relations
    • Talent initiatives
    • Business traveller
    Explore

    Customer and brand

    What matters most:

    • Safety-based customer experience
    • Direct to consumer and e-retail
    • Packaging and delivery innovation
    Explore

    Financial and investor

    What matters most:

    • Liquidity, cash flow, credit and capital
    • Regulatory/disclosures
    • Investor trust
    • Tax strategies and tax accounting
    Explore

    Risk

    What matters most:

    • Enterprise risk planning
    • Risk identification
    • Scenario planning
    • Continuity and recovery
    • Response and monitoring
    Explore

    Government and public policy

    What matters most:

    • Geopolitical risks
    • Country risks
    • Regulatory changes
    • Leadership and public policy engagement
    • Sustainability
    Explore

    Technology and infosec

    What matters most:

    • Infrastructure framework
    • Cyber resilience
    • Digital customer channels
    Explore

    Insurance and legal disputes

    What matters most:

    • Business interruption
    • Supply chain claims
    • Legal and contract disputes
    • Event cancellation
    Explore

    Supply chain and global trade

    What matters most:

    • Supply chain resilience
    • Third-party service providers
    • Sustainability
    Explore

    Employee health and wellbeing

    What matters most:

    • Promoting employee safety and wellbeing
    • Public health information
    • Support for impacted employees
    Explore

    Talent and workforce

    What matters most:

    • Employee relations
    • Talent initiatives
    • Business traveller
    Explore

    Customer and brand

    What matters most:

    • Safety-based customer experience
    • Direct to consumer and e-retail
    • Packaging and delivery innovation
    Explore

    Financial and investor

    What matters most:

    • Liquidity, cash flow, credit and capital
    • Regulatory/disclosures
    • Investor trust
    • Tax strategies and tax accounting
    Explore

    Risk

    What matters most:

    • Enterprise risk planning
    • Risk identification
    • Scenario planning
    • Continuity and recovery
    • Response and monitoring
    Explore

    Government and public policy

    What matters most:

    • Geopolitical risks
    • Country risks
    • Regulatory changes
    • Leadership and public policy engagement
    • Sustainability
    Explore

    Technology and infosec

    What matters most:

    • Infrastructure framework
    • Cyber resilience
    • Digital customer channels
    Explore

    Insurance and legal disputes

    What matters most:

    • Business interruption
    • Supply chain claims
    • Legal and contract disputes
    • Event cancellation
    Explore

    Supply chain and global trade

    What matters most:

    • Supply chain resilience
    • Third-party service providers
    • Sustainability
    Explore
    Staff at event

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      EY COVID-19 response team

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    Through actions both big and small, our people are helping each other, clients and society tackle COVID-19 challenges and build an even better working world.

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    Contact us for support through these volatile times

    Talk to one of our professionals about how we can support you during the COVID-19 outbreak.