How to set-up and migrate GCC processes during the pandemic?
Migrating processes from the US and Canada to a GCC in India posed a challenge during COVID-19.
A home improvement company, based in the US, engaged EY to set-up their offshore finance GCC and transition processes from the US and Canada to India. The current business process offshoring migration posed several challenges, including non-standard business processes and policies, data migration from multiple systems and technologies, sub-optimal organizational structure and non-standard process documentation. Despite the COVID-19 crisis, the engagement continued since other external factors rendered the migration timelines as non-negotiable. The company, therefore, needed hands-on support to strategize, plan, design, implement and transition the processes to their GCC.