EY GCC Conclave 2024 – Delhi
The EY GCC Conclave is our flagship event for GCC leaders of leading organizations across India, focussed on trends and topics concerning today’s GCCs. The Conclave takes place across 5 cities - Bengaluru, Hyderabad, Chennai, Pune and Delhi, and we’ve had 100+ speakers, 250+ GCCs and 750+ participants across these 5 cities. We’ve witnessed interesting exchange of views around emerging technologies, innovation, future of work, emerging destinations for new GCC set-ups, government’s support to GCCs, among others.
The theme for our upcoming event is 'Envision | Explore | Elevate'.
Location ITC Maurya, Sardar Patel Marg, New Delhi, Delhi, 110021, IN
Time 15:30 - 18:55
Agenda
| Start Time | End Time | Session | Speakers | Session type |
| 3:30 PM | 3:40 PM | Welcome note | Nikhil Kumar, Partner, Business Consulting, EY India Sujit Cheruvatath, Partner & Business Development Leader, EY India |
Leader speak |
| 3:45 PM | 3:55 PM | Introduction: Envision | Explore | Elevate | Arindam Sen, Partner, GCC Sector Lead - Technology, Media & Entertainment and Telecommunications, EY India | Leader speak |
| 4:00 PM | 4:30 PM | Transformative frontiers: Unleashing GenAI potential in GCCs | Arun Sethi, VP Enterprise Intelligent Automation, AI and Transformation, Ameriprise Dipak Chopra, Global Head of Process Excellence, Fidelity Mohit Bhatia, SVP & Head, Maersk Global Service Centres Rajeev Mall, Vice President, Global Business Services, Mondelēz International Moderator: Vijay Shankar, Partner – Business Consulting, EY India |
Panel discussion |
| 4:35 PM | 5:05 PM | Talent-first: Cultivating change and fostering growth @GCCs | Dimple Kaloya, Head of HR GSC India & Global Functions GSC HTC, HSBC Global Service, Operations and Technology Centers Kapil Khaneja, Director of GBS India and Chair of India Management Group, BT Mark Munsel, General Manager - Business Improvement Automation and Data Analytics, Rio Tinto Suzanne Carolan, Global Head People Services Delivery, Clifford Chance Moderator: Neha Sharma, Partner - People Advisory Services, EY India |
Panel discussion |
| 5:10 PM | 5:35 PM | Coffee Break | ||
| 5:40 PM | 6:10 PM | Sustainability catalysts: GCCs driving the ESG agenda | Gideon D'silva, Digital & Technology - Global Impact Lead - ESG, General Mills Gurpreet Singh, General Manager – HSES Information Services, Rio Tinto Rakesh Singh, Director Global Marketing, Sustainable Technology Solutions, KBR Moderator: Chaitanya Kalia, Partner and National Leader, Climate Change and Sustainability Services, EY India |
Panel discussion |
| 6:15 PM | 6:45 PM | Being core to business: Focus on business functions | John Dawber, Corporate Vice President & Managing Director, Novo Nordisk Global Business Services Praveen Kumar, CEO, Barclays Global Service Centre India Surojeet Roy, Head of Technology Strategy, Mobile Networks Technology & Solutions CoE, Nokia Moderator: Ashish Khoka, VP & Business Leader - Commercial Servicing & Global Cross-border Payments Servicing, American Express |
Panel discussion |
| 6:50 PM | 6:55 PM | Closing address | Manoj Marwah, Partner – Business Consulting, EY India | Leader speak |
