Achieving quality health care with minimal harm

In Health

Health systems face macro challenges to improve patient safety and clinical outcomes while addressing cost challenges to increase efficiency so that every patient receives safe, high-quality care.

What EY can do for you

We use our strategic collaboration with Johns Hopkins University, as well as our performance optimization model, to help clients increase efficiency, improve effectiveness of health outcomes and become high-reliability organizations (HROs).

Purpose-led transformation

Safety and quality of patient care are front-and-center challenges for hospitals worldwide. Waste, inefficient and unsafe providers, equipment problems, and avoidable hospital-based infections are common occurrences. Most alarmingly, US data shows that medical errors are the third-highest cause of death.

These formidable challenges are now being addressed by EY and Johns Hopkins Medicine, two world leaders in their respective fields, through a proven and systematic process known as Purpose-Led Transformation.

Purpose-Led Transformation is rooted in a variety of key features especially crucial to the health care sector. Specifically, Purpose-Led Transformation:

  • Inspires best results by encouraging diversity of thought
  • Boosts commitment and knowledge at all levels
  • Encourages stakeholder alignment by being open to input
  • Drives action through “doing, not learning”
  • Provides opportunities to adjust every step along the way
  • Defines short deadlines for faster delivery of results

Achieving high-reliability health care through safety and quality data insights

Hospitals face myriad challenges as they strive to provide quality health care with minimal harm. For example:

  • There is approximately $750 billion of waste in the US health system each year.
  • Of the waste, 27% is due to unnecessary services.
  • Inefficient and unsafe providers cause 17% of the waste.
  • Prevention failures make up 7.2% of the waste.
  • Medical error is the third-leading cause of death in the US.

Additionally, while data should be at the forefront in providing viable solutions, it is often disparate and diffuse, falling far short of its potential to provide fast, accurate, harm-reducing analytics. At the same time, to guide patient care and management decisions, operational staff, administrators and payors are increasingly demanding added value from data.

Hospitals are often unable to meet these demands because they rely on one-size-fits-all, “off-the-shelf” platforms that fail to provide the needed customized analytics. Decisions are further impeded by “one-point-in-time” data and the lack of an in-house mechanism to house in one place the clinical, financial, supply chain, human resources, outcomes and research data needed for evidence-based analytics.

About our strategic collaboration with Johns Hopkins University

To help hospitals move toward zero harm and become high-reliability organizations, two world leaders in their respective fields, EY and Johns Hopkins Medicine, have formed a strategic collaboration. The collaboration brings together our extensive experience in the health care sector with more than 5,000 professionals worldwide and Johns Hopkins Medicine’s unequaled accomplishments in safety and quality control analytics.

Case Study
The better the question. The better the answer. The better the world works.
Case Study

Case study: How tax technology established future-state tax and finance operations for a pharma major

The company reimagined its future by leveraging technology and talent for its India operations.

Case Study
The better the question. The better the answer. The better the world works.
Case Study

As a start-up, where do you want to end up?

The company wanted a futureproof and scalable system to manage accounting, payroll and tax processes.

A multinational specialty pharmaceutical group, headquartered in Europe, had recently set-up its business in India. As a start-up in the pharma sector in India, the company had limited visibility on the ever-changing and complex tax, compliance and regulatory environment surrounding the business.

With growing digitalization of tax and finance compliances across the globe and in India, the company was looking at a solution that leveraged digital solutions to help them in driving long-term efficiencies and agility in their tax and finance functions.

Further, given that the scale of operations for the client was likely to increase over the years, they needed a scalable and futureproof framework capable of risk-managed compliances.

To this extent, the client was seeking a trusted business advisor with strong industry and domain knowledge to help them in setting-up and running their accounting, payroll, and tax processes.

Tax solutions in newly established India operations
Case Study
The better the question. The better the answer. The better the world works.
Case Study

We integrated multiple tax and finance processes into one solution

Through a technology driven delivery model, the company could re-imagine its future-state tax and finance function.

The pharma company was looking at employing an integrated solution which could help them with the following:

  • Setting-up and operating the accounting, payroll and tax processes by leveraging subject matter expertise and deep industry knowledge.
  • Establishing a robust governance framework that enables timely and risk-managed compliance, complete visibility, and continued quality improvements.
  • Delivering tax and finance compliance efficiencies through a digital solution and ensure that the organization was prepared to respond to the digitalization of administrations.

We built and provided an integrated finance-tax offering as a single service provider to the client. Under this offering, EY supported the organization across the spectrum of their accounting, payroll and tax requirements, including corporate tax, indirect tax compliances, routine tax audit and statutory audit support and tax advisory work.

Based on the identified themes, we helped the client build a strategic tax and finance function, with industry leading practices, through the following:

EY’s client engagement team working with the international pharma company
End-to-end accounting, payroll & tax compliance support
Case Study
The better the question. The better the answer. The better the world works.
Case Study

Our solutions and market expertise are enabling growth and strategic expansion

We are helping unlock long-term efficiencies through robust governance, skill set integration, sector knowledge and experience.

With EY managing accounting, payroll and tax processes, the organization could focus on growing its operations in India and strategic initiatives. The organization realized that it could effectively navigate changes in the highly dynamic tax and regulatory environment, including matters such as emerging digital tax filing requirements.

We created a large impact for the company through the following key levers:

  • Robust governance and delivery framework

    aided by EY’s suite of digital solutions, to ensure quality reporting, timely and risk managed compliances, and adherence to strict data confidentiality norms.

  • Seamless co-ordination and integration

    across multiple skillsets and borders through a cohesive tax-finance service delivery model, including direct tax, indirect tax, accounting and bookkeeping and payroll, delivered through a cohesive tax-finance service delivery model, and strong teaming across borders.

  • In-depth sector knowledge

    demonstrated through the firm and the team’s experience, which helped the client visualize what they need to prepare for in terms of their newly set-up operations in India as well as our approach of adding value beyond the outsourcing engagement.

  • Leveraging EY’s market leading practice

    in the Life Sciences sector and tax and finance outsourcing space, leading to a cost-effective solution for the company.

EY’s solutions and services help organizations starting up in India establish their operations across multiple functions backed by deep industry expertise and skills.

Access the latest 'Reimagining the tax function' survey report.
Best-in-class tax solutions

Contact us

Like what you’ve seen? Get in touch to learn more.