GCCs are looking forward to expanding into tier-2 cities or satellite centre and are also exploring Opex-based models for establishing these new facilities without upfront Capex investment. Co-working office spaces have a lower operating cost, they are becoming more popular for facility expansion. Professional office spaces are now available with flexible and negotiable lease terms like first right to refusal.
3. Pivoting on value-add niche services through high end computing systems, investments in cloud environment and enhanced security :
To support the rapid transition to a distributed workforce with minimal risk and optimum costs, GCCs are moving toward using an as-a-service model for both hardware and software requirements. Organizations are prioritizing innovation through intelligent automation, AI/ML/AR-VR, thereby reducing human intervention with enhanced quality. Furthermore, cloud adoption is helping GCCs realize significant cost savings by eliminating legacy technology stack and enabling real-time monitoring and reporting. Organizations are also proactively approaching virtualization, cyber security, data protection, serverless architecture and compliance programs.
4. Focus on reducing carbon emissions has led to investment in sustainable travel options :
During the pandemic, transportation and travel cost decreased significantly. With employees starting to come back to office in a phased manner, transport cost is expected to go back to pre-COVID-19 levels soon.
In this backdrop, GCCs are leveraging route optimization applications, demand consolidation to further optimize travel expenses. Given increased climate consciousness, GCCs are partnering with travel partners investing in green initiatives to identify sustainable travel options. Majority of the GCCs today are investing in sustainable infrastructure, environment conservation and ergonomics, prioritizing facilities with LEED certifications and low carbon footprint.