Case study

How a bold strategy helped a reinsurer enter the market

Chariot Re rapidly established scalable operations in a complex, highly regulated market, paving the way for ambitious growth.

1

The better the question

What unlocks day-one operational strength for high-growth reinsurance?

Chariot Re needed a partner to define and execute a strategy for overcoming compliance and operational set-up demands.

The demand for life and retirement solutions globally is rising. Chariot Re launched in 2025 with a bold vision to create capacity to meet that growing need and deliver long-term value for stakeholders.

Based in Bermuda, this entrepreneurial sidecar is backed by world-class sponsors MetLife and General Atlantic. Its mission is to deploy third-party capital into high-value reinsurance transactions, such as US pension risk transfers and structured settlements, and capture opportunities existing insurers could not. The company’s target is ambitious: to facilitate US$50 billion of reinsured assets within the first five years.

However, even with such strong backing, Chariot Re faced challenges. Bermuda is a premier reinsurance hub with a strict regulatory framework. Standing up a fully functional life reinsurance company meant building, from scratch, a sophisticated finance infrastructure capable of handling intricate reinsurance deals, all under rigorous regulatory oversight.

Every element needed to be in place: regulatory licenses and controls; a robust general ledger and reporting system; processes for asset-liability management; risk and compliance procedures — and, of course, a skilled team to run it all.

Plus, all these moving parts needed to be in place fast. Chariot Re set an ambitious operational timeline, launching in 6-9 months when the reinsurance industry typically takes over a year.

The company needed to establish a fully operational, compliant and scalable finance and operations infrastructure. Building this from the ground up, hiring dozens of experienced professionals to implement multiple systems would have been both time-consuming and costly. It required experienced hands to manage its critical functions immediately.

Benefits of managed services

“The managed services approach has significantly increased our agility. We’ve been able to scale quickly, reduce operational risk and accelerate our time to market.”

 

Cynthia Smith

Chair & CEO, Chariot Re

Cynthia Smith, Chair and CEO, Chariot Re

Just as importantly, the solution had to be agile and scalable to support rapid growth, while embedding rigorous controls to satisfy Bermuda’s comprehensive regulatory standards. Access to advanced, cloud-based technology — such as SAP S/4HANA® — was also essential to enable real-time insights and efficient processing of complex transactions.

So, the question was clear: how could Chariot Re stand up a sophisticated, end-to-end operating model in a matter of months, without compromising on quality, compliance or strategic focus?

business man training a team while planning strategy on glass in an office. Teamwork, diversity and workshop with a man and woman employee group at work
2

The better the answer

Creating compliant growth at speed through an innovative operating model

With end-to-end support across business-critical functions, Chariot Re’s leadership could focus on critical strategic activities.

Chariot Re’s answer was to outsource key finance and operations functions to a trusted partner from the very start.

 

The company selected EY Integrated Finance Managed Services (IFMS) solution for the design and delivery of its operating model, which gave Chariot Re the full spectrum of back-office support it needed. 

 

EY’s decade-long relationship with MetLife also provided the team with a unique insight into the client's operations and strategy. This deep understanding coupled with EY's extensive industry experience and proven track record, shaped a comprehensive, end-to-end solution, delivered via the EY Partner Ecosystem and strategic alliances.

 

EY supported Chariot Re’s critical back-office functions and operated across the board: financial reporting, accounting; financial planning and analysis (FP&A); tax; technology (including a cutting-edge SAP General Ledger); investment accounting; and actuarial and valuations support. Chariot Re also leveraged the EY team’s advice on navigating evolving regulatory and market developments, along with broader assistance across the HR, finance, treasury, regulatory reporting, compliance and risk management functions.

 

“The EY team allowed us to mitigate risk, both in terms of execution and compliance, by ensuring that critical functions were in experienced hands from day one,” says Cynthia Smith, Chair and CEO of Chariot Re. “We moved fast, but we did so with confidence.”

 

Evan Bogardus, a Partner at Ernst & Young LLP and key contributor to the project, described EY’s role as the “engine room” that powered Chariot Re’s momentum from the start. Starting with only a handful of employees, Chariot Re built its entire finance back-office through EY. This was more than support; it was a unifying approach.

 

Such a comprehensive scope – even covering initial infrastructure needs like office space and IT setup – enabled Chariot Re's leadership to focus on critical strategic activities and accelerating growth, rather than day-to-day operational tasks.

 

“We've been with Chariot Re from the beginning, and it really was an incredible experience to be part of,” says Nancy Conturso, Partner, Financial Services, Ernst & Young LLP.

The EY team allowed us to mitigate risk, both in terms of execution and compliance, by ensuring that critical functions were in experienced hands from day one. We moved fast, but we did so with confidence.

First-year achievements

"As CEO, having a partner we trust to manage critical functions has been invaluable. It allowed me to lead the organization through rapid change without being consumed by day-to-day operational tasks."

 

Cynthia Smith

Chair & CEO, Chariot Re

Cynthia Smith, Chair and CEO, Chariot Re and Nancy Conturso, Partner, Financial Services at EY LLP

Meticulous planning and execution laid a solid foundation. A detailed, six-month roadmap instilled confidence and set a tone of unwavering commitment. “I think what impressed me most was the commitment at all levels and across all dimensions,” says Bogardus. “Nobody ever wavered and nobody ever cut a corner. Everyone was just so committed from the beginning and that was the only way we got there.”

The implementation of the SAP General Ledger, specifically tailored for complex life reinsurance entities, provided Chariot Re with a robust, cloud-based technology foundation, ensuring operational reliability and scalability without the need for internal infrastructure build-out.

Moreover, detailed documentation, including desktop procedures and process manuals, established a robust governance framework for long-term use and operational resilience.

Testing web application or troubleshooting. Programming, staff and employee with advice on developing software solution at startup
3

The better the world works

Unlocking speed to market for sustained strategic advantage

An integrated team delivered an accelerated launch and a solid foundation for sustainable growth.

The collaboration with EY teams propelled Chariot Re to market at unprecedented speed. “We were able to stand up a fully operational platform in record time: six to nine months,” says Smith. “That’s something that would typically take 12 to 24 months in our industry.” This allowed Chariot Re to seize critical opportunities that it would otherwise have missed, bringing the company closer to its ambitious targets.

Meanwhile, streamlined processes and access to innovative technology enhanced Chariot Re’s organizational agility and cost efficiencies. And real-time insights and reporting capabilities empowered their leadership to make precise, timely decisions.

EY’s professionals are an extension of the Chariot Re team. In fact, I think of us as one integrated team.

End-to-end support

"Through a fully managed services model, EY provides Chariot Re with end-to-end support across accounting, FP&A, tax, investment accounting, and actuarial and valuations support, while also advising on regulatory and market developments."

 

Nancy Conturso

Partner, Financial Services, Ernst & Young LLP

Nancy Conturso, Partner, Financial Services at EY LLP

Thanks to the innovative operating model, using a managed services approach, Chariot Re has been able to fully concentrate on building client relationships, executing transactions and shaping its long-term vision. The company has ultimately established a mature structure with strong governance, comprehensive documentation and audit readiness.

 

And the results speak for themselves. Chariot Re recorded its first US$10 billion transaction in its first month of launch and closed a second transaction within six months after launch.

 

"Without EY, we wouldn't be where we are today," insists Smith. “The integrated cross-function delivery model has brought consistency, speed and quality. EY’s professionals are an extension of the Chariot Re team. In fact, I think of us as one integrated team, bound by one culture, aligned to one single set of priorities.”

 

Looking ahead, Chariot Re is poised to build on this strong foundation. The company remains aligned to its investor commitments and regulatory excellence within the Bermuda Monetary Authority’s framework. It’s also focused on making a positive difference in the local community and cultivating a thriving internal culture.

 

Chariot Re’s experience underscores the importance of global ecosystems, such as EY's strategic alliance with SAP. “I believe that leveraging global ecosystems will be key to driving operational excellence and delivering greater value to our clients,” says Smith.

 

This forward-looking approach, coupled with such a robust operating model, sets up Chariot Re for ongoing efficiency, innovation and ambitious leadership, placing the company in a strong position within the evolving life and annuity reinsurance landscape. 


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