Certificate in Design Thinking

About the course

Build human‑centered solutions through structured innovation

The Certificate in Design Thinking is an immersive, end‑to‑end learning program that equips participants to solve complex problems through empathy, creativity and experimentation. The program guides learners from understanding user needs to designing, prototyping, and validating impactful solutions using globally recognized design-thinking frameworks and real‑world applications.

Participants develop a practical and innovation‑driven mindset that supports business growth, improves customer experience and drives sustainable impact across industries.

Program coverage:

• Foundations of Design Thinking:
  • Design Thinking versus traditional problem-solving
  • Core principles, the innovation-driven mindset and the evolution of Design Thinking
  • Global frameworks, including foundational design process models
  • Application through real world business case studies

• Empathy and user research:
  • Conducting user interviews and stakeholder interactions
  • Applying observation, ethnography and contextual inquiry
  • Creating empathy maps and user journey maps to identify unmet needs and pain points

• Define and problem framing:
  • Synthesizing insights using affinity clustering
  • Developing personas and user centric problem statements
  • Framing structured insights using How Might We (HMW) questions

• Ideation and idea prioritization:
  • Creative ideation tools such as Mind Mapping, Crazy 8s, SCAMPER and Lotus Blossom
  • Convergent thinking through voting techniques and 2×2 prioritization matrices (impact versus effort, urgency versus importance)

• Prototyping and testing:
  • Low  to high fidelity prototyping (digital, physical and concept)
  • Concept validation using user feedback
  • Usability testing, A/B testing and iterative refinement

Digital collaboration tool

FigJam is used as the primary virtual whiteboard for brainstorming, collaboration and hands‑on exercises throughout the program.

Deliverables

• 7 hours of structured e‑learning videos
• Hands on exercise
• Assessments to reinforce learning and application
• Presentations and learning decks
• Ask‑the‑Expert interaction support
• Additional reference and learning materials
• Certificate of Completion upon successful course completion

Who should attend?

This program is designed for:

• Business leaders, visionaries, COOs and CXOs
• Students and recent graduates
• Working professionals across Marketing, HR, Operations and Consulting
• Product managers, designers and entrepreneurs
• Engineers, technologists and innovation teams seeking customer‑centric approaches

Program benefits

By completing this program, participants will be able to:

• Apply human‑centered and innovation‑driven thinking across teams
• Identify and frame the right problems before investing in solutions
• Enhance creativity through structured divergent and convergent thinking
• Reduce execution risk by using rapid prototyping and early validation
• Build confidence in applying design tools to real workplace challenges
• Improve collaboration, alignment and decision‑making across stakeholders

Assessment and certification

• Assessment would be based on MCQs
• Participants need to achieve a minimum score of 50% to pass the exam
• All participants who meet the above criteria will be awarded a Certificate of Completion

Course fee

• INR12,000 plus taxes for Indian participants
• US$250 for participants outside India

Contact

For more information contact:

Swati Sharma

E: Swati.Sharma16@in.ey.com

M: + 91 9168161122