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Michael is the EY Global Customer Managed Services Leader, dedicated to enhancing brands through strategic customer interactions and innovative service models.
He drives customer-centric transformations, leveraging data and technology to help deliver seamless experiences.
Previously the CEO of EY Seren in UK&I, Michael brings over 25 years of supporting clients in delivering complex multi-year technology-enabled change programs.
His approach prioritizes technology at speed and innovation at scale, with a firm belief in centering people to maintain enduring change.
Michael advocates for consumer-first strategies and design thinking as keys to sustainable growth. His diverse sector expertise spans consumer, media, tech, telecoms, professional services, health, government, and aerospace, attesting to his multifaceted understanding of industry challenges and customer expectations.
How Michael is building a better working world
“I am determined to sculpt a future where both society and the workplace thrive together. Through EY Managed Services, I lead the charge in integrating customer experience into our societal vision, addressing critical issues from strained public services to inequality. My influence extends to combating climate change, advocating for business strategies that foster sustainability.
As a leader, I guide EY teams to design services and solutions that not only advance businesses but also prioritize environmental stewardship and societal welfare.
I value individual well-being and inclusivity in all our endeavors, helping ensure that our human-centric principles permeate our culture. Embracing diversity strengthens us—not just as professionals in design, research, and strategy—but also as individuals committed to societal transformation and planetary protection.”
