Digital transformation

We collaborate with insurers on technology transformation programs and the deployment of digital tools. From concept to implementation, we work with you to develop strategies that optimize performance, drive efficiency and enhance quality.

What EY can do for you

Fueled by FinTech investments and InsurTech startups, insurance has become a hotbed of digital innovation. In response, insurers must embrace change and rethink business models to move towards a compliant, secure and digitally-enabled operating model to enhance customer, employee, partner and other stakeholder experiences. New digital tools and capabilities help streamline new product development, digital experiences and the transformation of key functions — from marketing, distribution, underwriting and claims to finance and accounting.

Those who fully embrace digital transformation can achieve significant competitive advantages by meeting tomorrow’s customer needs — driving operational agility to respond to changing marketplace expectations. To succeed, insurers must understand what’s possible and take decisive action to deliver value now and ignite long-term growth.

We collaborate with insurers on both large-scale transformation programs and targeted deployments of digital tools and capabilities. Our specific offerings include:

Eight components of digital transformation

EY’s insurance team helps insurers develop the critical skills and capabilities they need to deliver improved performance today and sustainable innovation tomorrow.

Eight components of digital transformation

EY Nexus for Insurance

EY Nexus is a cloud-native platform offering access to the most advanced technologies in the insurance industry. Discover how EY Nexus can help insurers launch new products, new business models and even entirely new brands in 12 months or less.

Explore our case studies

Redefining the insurance industry through digital transformation

We help build a digital NewCo based on simplicity, transparency and trust.

01 Jun 2020 David Connolly

How we orchestrated the digital transformation of a Fortune 500 insurer

Prioritizing, re-engineering and automating claims processes helped digitally drive operational improvement and cost benefits.

11 Feb 2019 David Connolly

How a new digital engagement model attracts and educates customers

A new end-to-end digital customer engagement model provides insurers with the opportunity to target millions of new customers.

11 Feb 2019 Bernhard Klein Wassink + 1

Automation enhances insurer’s operations, finance and actuarial models

An RPA strategy accelerates efficiency by streamlining 12,000 FTE hours and improving transaction processing accuracy to over 95%.

11 Feb 2019 Isabelle Santenac

    Our latest thinking

    How curating ecosystems enables self-disruption

    Nationwide Insurance required a new brand and a new technology platform to access a customer segment that may otherwise have been unobtainable.

    10 Feb 2021 David Connolly + 3
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