EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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25 August 2026 | London, GB
EY named a Leader in the IDC MarketScape: Worldwide ServiceNow Implementation Services 2026 Vendor Assessment
EY is recognized as a Leader in the IDC MarketScape: Worldwide ServiceNow Implementation Services 2026 Vendor Assessment, which evaluated 23 global providers.
EY is proud to be positioned as a Leader in the IDC MarketScape. According to the excerpt, “EY’s client adoption strategy stands out. It features engagements with executive-sponsor vision alignment and explicit success metrics tracked through delivery.”
In addition, the MarketScape reported that “EY’s strengths include its delivery capabilities.” Noting its pairing of “deep ServiceNow partner and industry expertise with a productized accelerator stack, the ITSM Blueprint, the AI4Delivery agentic SDLC suite, and the EYes and EYQA frameworks” to translate into “Strong customer service delivery that clients praise highly for problem resolution and proven methodologies, supported by an operate/managed services model for sustained engagement.”
Source: IDC MarketScape: Worldwide ServiceNow Implementation Services 2026 Vendor Assessment (#US54126726, August 2026)
Disclaimer: IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.