EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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Architecting an agentic workforce at the EY organization
A strategic framework for enterprise AI implementation
As artificial intelligence (AI) reshapes professional services, the global EY organization (EY) is pioneering the transition from traditional business models to agentic systems that augment human capabilities. This article introduces a broad framework for building an agentic AI workforce, detailing the technical architecture, governance structures and strategic imperatives required to scale from prototypes to production-ready multi-agent ecosystems.
The transformation to an agentic workforce is not merely technological — it demands cultural adaptation, governance sophistication and strategic vision. The five-pillar approach from EY teams provides a foundation for this evolution, facilitating organizations to orchestrate intelligent, autonomous agents under robust governance frameworks. For EY professionals, the mandate is clear: embrace complexity, master governance, and lead the industry toward a more intelligent, efficient, and scalable future.