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AIdea 2025 report - Government Services: Better, faster, smarter with GenAI
The Indian government has recognized AI as a critical enabler for the Digital India initiative and is investing heavily in AI-driven solutions to address governance challenges. In 2024, the country has launched some key initiatives to integrate GenAI into public governance, with a primary focus on accessibility, inclusivity, and promoting Indian languages. The BharatGen initiative, for example, aims to create foundational AI models tailored to Indian languages and cultural contexts, ensuring a more inclusive approach to AI-driven governance.
- Governments around the world are increasingly using GenAI in policy development, resource allocation and public engagement.
- The Government of India is using GenAI to improve inclusion, productivity and accessibility majorly through multilingual services, policy drafting and documentation, and expanding healthcare solutions.
- BharatGen, an open source multimodal multilingual LLM, ushers in a plethora of possible solutions in public service delivery.
View the full EY AIdea 2025 report
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