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Connected Citizens
Data and technology have transformed the lives of citizens. What are the implications for governments and the public services they provide?
How are citizens experiencing our connected world? What do they need and expect from government? How can governments serve them all?
To answer these questions and more, EY has asked citizens from 12 countries about their lives, their use of technology and public services, and their hopes for the future.
For our latest Connected Citizens insights, please read our article on Forbes.
Our latest thinking
How can digital government connect citizens without leaving the disconnected behind?
New data sheds light on citizens’ relationships with technology and the implications for digital government.
19 Jun 2023
Arnauld Bertrand
Meet the Diligent Strivers, one of the personas created from our Connected Citizens research.
19 Jun 2023
Arnauld Bertrand
Meet the Capable Achievers, one of the personas created from our Connected Citizens research.
19 Jun 2023
Arnauld Bertrand
Meet the Privacy Defenders, one of the personas created from our Connected Citizens research.
19 Jun 2023
Arnauld Bertrand
Meet the Aspirational Technophiles
Learn what these digital natives think about digital government and how they can be an ally in the development of online public services.
19 Jun 2023
Arnauld Bertrand
Meet the Tech Skeptics, one of the personas created from our Connected Citizens research.
19 Jun 2023
Arnauld Bertrand
Life is difficult for the Struggling Providers and they are at the greatest risk of social and digital exclusion.
19 Jun 2023
Arnauld Bertrand
Meet the Passive Outsiders, one of the personas created from our Connected Citizens research.
19 Jun 2023
Arnauld Bertrand
How EY can help
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Our Government & Public Sector teams help governments transform their digital approach to improve citizens’ experiences. Learn more.
Read more -
Our Government & Public Sector community brings together more than 20,000 EY people from over 100 countries. All of us share a passion to help governments work better for their people.
Read more
The team
George Atalla
EY Global Government & Public Sector Leader
Working with governments to address complex issues and build a better working world.
Washington, DC, USA
Arnauld Bertrand
EY Global Government & Public Sector Consulting Leader
Working with governments to build stronger administrations for impactful public policies. Passionate about leading teams to guide public performance, innovation and service.
Paris La Défense, FRA
Julie McQueen
EY Global Government & Infrastructure Lead Analyst - EY Knowledge
Lead Analyst with deep knowledge in public sector and social research, strategy and thought leadership. Passionate about improving public services to create positive social impact.
London, GBR
