How your tools of engagement can keep up with your customers

In this webcast, the EY team and Microsoft discuss how innovative technology can help create a unified customer experience.

The EY team and Microsoft discuss how you can maximize the use of innovative technology to create unified experiences in a world where increasing customer expectations, evolving technologies and shareholder push to create loyalty collide.

Topics to be discussed include:

  • How rising customer expectations are challenging businesses
  • Why employee experience matters
  • Emerging technologies to create seamless experiences, including use cases of new AI capabilities
  • How to meet immediate needs with the future in mind


  • Barbara Porter, EY Americas Customer Service Leader; Managing Director, Business Consulting, Ernst & Young LLP
  • Edgar Wilson II, Dynamics 365 Customer Service Principal Program Manager, Microsoft Corporation
  • Jonathan Kazemaini, Executive Director Microsoft Service Group, Customer Experience Enterprise Applications, Ernst & Young LLP
  • Amanda Easton, Associate Director, EY Microsoft Alliance Global Business Applications Go-to-market, Ernst & Young LLP


CPE credits: 0.0

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