EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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30 April 2026 | London, GB
EY named a Leader in ISG’s Global Capability Center (GCC) Services 2026 study
EY is recognized for leadership in guiding enterprises through the entire GCC establishment journey and helping GCCs shift from operational efficiency to strategic value.
We are proud to be named a Leader in ISG’s evaluation: “ISG Provider Lens™ 2026 – Global Capability Center (GCC) Services study” which evaluates the pivotal role 30+ different providers play in helping GCCs evolve from traditional shared services into globally integrated, AI-enabled business platforms, positioned to optimize costs and drive agility, resilience and growth in a dynamic global economy
In the report, ISG describes EY’s strengths in the GCC design and setup arena to include Intelligent GCC design identifying where agentic AI can redesign work, accelerate transformation during setup and embed responsible AI and risk controls from day one. Additional EY GCC design and setup strengths noted are sector-led technology depth, proven BOT execution, and digital engineering expansion.
In the report “setting up a future-ready GCC demands more than blueprints; it demands sector depth, agile delivery models and transformation embedded from day one. EY’s BOT-led approach delivers precisely this capability at scale”
ISG’s lead author, Gaurang Pagdi’s also notes “The evolution of GCCs is not about adding headcount, it is about intelligent reinvention. EY’s optimization approach embeds AI, operational excellence and sector-focused transformation to unlock the next curve of GCC value.”
Source: ISG Provider Lens™ 2026 – Global Capability Center (GCC) Services, study sponsor: Namratha Dharsan and lead author: Gaurang Pagdi, April 2026