Transformation strategies for banking leaders

The right strategy, talent and technology will be crucial on the journey to the future of modern banking. Explore our latest insights.

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AI line of customers at a bank
Case study: Banking

Using AI to improve a bank’s agent effectiveness

By addressing the quality issues inherent in conversations recorded by legacy systems and over-reliance on keywords, we were able to identify very subtle signals with a very high level of accuracy.
Sameer Gupta, EY North America Financial Services Organization Advanced Analytics Leader
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Reimagining banking transformation series

How banking leaders are reimagining transformation programs

In this special episode, moderated by FT Longitude, Yianna Papanikolaou, Chief Transformation Officer at Westpac Group, and Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Leader, discuss banking transformation.

19m 32s

How to monitor and measure banking transformation

Banking transformation requires a fresh, lifecycle approach to assessing proposals and tracking progress. Learn more.

Jan Bellens + 2

Three ways to unleash the power of people in banking transformation

Banks need to adopt a fail-fast culture, actively engage employees and diversify employee backgrounds and skillsets. Learn more.

Jan Bellens + 2

Five ways to commit to customer centricity in banking transformation

An alarmingly high number of transformations are unsuccessful. Could a laser focus on customer centricity be the key to success? Learn more.

Jan Bellens + 1

If transformation needs to be bold, do banks have the right tools for success?

EY discussions with banking transformation leaders across the globe uncover six recommendations for overhauling organizational change. Learn more.

Jan Bellens + 4

    Discover how the right strategy, talent and technology is crucial on the journey to the future of modern banking. What are your transformation ambitions? Read our latest insights.

    Banking Transformation Insights

    Five priorities for harnessing the power of GenAI in banking

    For banks with the right strategy, talent and technology, GenAI can transform operations and help reimagine future business models. Learn more.

    Jan Bellens + 1

    How banking on Gen Z talent will make or break the future of banking

    To attract talent with tomorrow’s skills, banks will need to win over a Gen Z workforce. Learn more.

    Jan Bellens + 3

    How the rise of PayTech is reshaping the payments landscape

    PayTech’s relentless disruption of the payments landscape means that only PSPs that offer value beyond payments can compete. Learn more.

    Alla Gancz + 4

      How EY can Help

      The team

      Jan Bellens

      EY Global Banking & Capital Markets Sector Leader
      Passionate leader on innovation in financial services, especially in emerging markets. Global citizen. Keen traveler.
      New York, USA

      Karl Meekings

      EY Global Banking & Capital Markets Lead Analyst – EY Knowledge
      Believer in a progressive and purpose-led banking sector. Interested in the future of banking. Germanophile. Medievalist.
      London, GBR

      Nigel Moden

      EY Global Banking and Capital Markets Leader; EY EMEIA Banking and Capital Markets Lead
      Passionate believer in the banking industry as a force for good. Leading advocate for the talent agenda in EY. Builder of diverse teams. Avid cricketer.
      London, GBR

      Andrew Gilder

      EY Asia-Pacific Banking and Capital Markets Leader; Global Corporate, Commercial and SME (CCSB) Banking Consulting Leader
      Banking and Capital Markets Leader. Over 25 years of advisory experience on risk controls and accounting. Keen interest in consumer banking and other banking trends across Asia-Pacific.
      Singapore, SGP

      John Walsh

      Global Client Service Partner, Banking and Capital Markets, Ernst & Young LLP
      Enjoys traveling with family, and coaching his daughters’ basketball and soccer teams. Enjoys running and playing basketball and golf.
      New York, USA

      Matt Cox

      EY Global Corporate, Commercial, and SME Banking (CCSB) Consulting Leader
      Large-scale transformation leader and strategist focused on Wholesale Credit and Transaction Banking. Husband. Father of two. Nomadic traveler.
      Charlotte, USA

      Nikhil Lele

      EY Americas Consulting Banking and Capital Markets Leader
      Working toward advancing industry dialogue. Staying at the forefront of key challenges. Helping leaders navigate strategic opportunities and constraints across the financial ecosystem.
      New York, USA

      David Deane

      EY Americas Consulting Digital Leader
      Digital leader, visionary and enthusiast. Helping the largest companies in the world to successfully embrace the Digital age. Avid runner and golfer. Father.
      New York, USA
      Contact us
      What are your transformation ambitions?
      Contact us to learn how we can help you on your journey.

      EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.