Supporting energy companies to become customer-centric, agile and more sustainable will create greater value for consumers, business and society

Sam Worley

EY EMEIA Customer Experience Lead, Energy

Passionate about helping clients to navigate the energy transition. Focused on developing mutually beneficial relationships between clients and their customers. Avid traveler.

Based in London, Sam leads the EY Customer Experience (CX) Transformation solution for the EMEIA Energy team.

For more than a decade, he has worked across Europe, the Americas and Asia-Pacific, supporting utility clients in implementing CX technologies, creating agile operating models and developing sustainable customer offerings.  

With a first-class honors degree in Management from the University of Manchester, Sam is also a certified PRINCE2 project management practitioner. 

How Sam is building a better working world

“Getting the energy transition right will be crucial to the world meeting its climate goals.

The attitudes, purchase and consumption behaviors of energy consumers will have a significant impact on the speed of transition toward low-carbon economies. Energy companies have an obligation (and a competitive need) to respond at pace to the most demanding sustainability-conscious consumers, while supporting a sustainable behavior change for both the mass market and vulnerable consumers.

I am committed to supporting clients on this challenge by drawing on my deep experience of the entire transformation journey, from strategy through to implementation.“

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